Overview
Location: Belfast Store
Salary: £13.93 per hour and Vodafone benefits
Working Hours: Full time, 40 hours (includes some weekend and bank holidays)
We’re here to build a network the UK can count on – one that connects people, places and potential. VodafoneThree is building a future where everyone deserves the same chance to stay connected. We’re creating more than the UK’s best network, empowering communities and driving meaningful progress. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, our customers, and the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us at the heart of change: building responsibly, investing sustainably and creating opportunities that last. We’re expanding connectivity and reimagining what a connected nation looks like, with significant investment in 5G and digital infrastructure. Your work will power businesses, services, and communities across the country. Wherever you join us, whatever your role, you’ll help build a future that works better for everyone. We move at pace and are learning as we go, proud of progress but just getting started. You’ll be part of our retail teams, the friendly face customers see in-store, helping them get the most out of their technology while delivering an outstanding experience.
What you’ll do
To support and educate customers around setting up/using their device and handling technical queries, diagnose and organise repair of faulty devices, identify cross/upsell opportunities using solution-based selling and offer products and services that meet the customer’s needs. Educate the store team on technical matters and how to resolve.
Responsibilities
* Provide a high quality service and complete tasks accurately
* Offer informal guidance to support new team members
* Mystery shopper feedback
* Line manager feedback/reviews
* Undertake regular learning and development and align with company and FCA requirements
* Adhere to company and regulatory policies and guidelines at all times
* Participate in Vodafone’s security vetting process when required
Who you are
* Ability to gauge the customer’s level of technical understanding and tailor the conversation accordingly
* Manage and track service requests and schedule technical appointments with customers
* Troubleshoot device software and hardware, identify and escalate trends in device failures
* Train the store team on devices, internet, data and resolution of basic technical issues
* Support other store operations as required
* Ensure customer retention through follow up after technical issues
* Make suggestions to the Store Manager on how to improve customer experience
* Always act with good conduct, ensuring customers receive correct and relevant information
Worried that you don’t meet all the desired criteria exactly? We know everyone has different experiences. We encourage you to apply, as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people’s success by offering competitive pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. Benefits can be personalised for you and your family, including discounts, vouchers, a pension plan and more. We support career development with learning tools and parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards. If you require any reasonable adjustments or accessibility support during recruitment, refer to the Careers website for guidance. We use AI in various parts of the business, but we value your unique experiences and achievements. During the interview, rely on your own knowledge and skills to show who you are.
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