Casework Coordinator - Benefits & Homeless Prevention Service Location: Hackney E8 - On Site Duration: 3 Months Pay: £19.98 Per Hour PAYE £26.92 Per Hour Umbrella Start Date: ASAP
About the Role
Are you a highly organized professional with a passion for public service and a keen eye for detail? Hackney Council is looking for a Casework Coordinator to join our high-profile Benefits & Homeless Prevention Service (B&HPS) Complaints Team.
As a central hub for the division, our team manages Stage 1 complaints, Member and MP enquiries, and Freedom of Information (FOI) requests. You won't just be managing paperwork; you will be an operational linchpin using data analytics to provide "learning insights" that drive service improvements across the entire Council.
What You'll Do
Triage & Assessment: Perform initial assessments of all incoming casework, identifying safeguarding matters and ensuring queries are directed to the correct departments.
Workflow Management: Allocate B&HPS queries to relevant staff, monitoring absences to ensure a smooth investigation and drafting process.
Quality Assurance: Ensure all approved responses meet corporate formatting standards and are dispatched within strict timescales.
Compliance & Support: Handle Subject Access Requests (SARs) and provide technical support to case handlers on the effective use of business systems.
Data Integrity: Maintain meticulous records of all handled queries to ensure full transparency across the service.
Who You Are
An Experienced Collaborator: You have a track record of advising and working with staff at all levels on complex casework matters.
Data Savvy: You are comfortable working with large databases and have a solid understanding of GDPR and the Data Protection Act 2018.
A Clear Communicator: You can present sensitive and confidential information in a concise, empathetic, and professional manner.
Highly Organized: You thrive in fast-paced environments, managing competing deadlines and prioritizing your own workload effectively.
Problem Solver: You have the ability to balance risks and make informed decisions to ensure high-performance turnaround times.
Why Join Hackney?
Hackney is one of the UK's most diverse and highest-performing local authorities. We are an organization that thrives on challenge and change, governed by values of inclusion, ambition, and pride.
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