What you will do
Join our Customer Service leadership team in a fast-paced, target-driven environment where you'll lead a high-performing team to deliver exceptional service and meet key KPIs. With a background in dispatch, logistics, or inside sales, you'll drive operational excellence, improve customer experience, and support cross-functional collaboration.
We're looking for a commercially minded Team Leader who’s confident using CRM tools, detail-oriented, and experienced in hitting revenue targets. You'll also play a key role in developing sales and service skills within your team and fostering a culture of continuous improvement.
What we offer
* Competitive salary
* 25 days holiday + Bank Holidays and sick pay
* Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
* Extensive product and on the job/cross training opportunities with outstanding resources available
* Encouraging and collaborative team environment
* Career development through various career ladders
How you will do it
* Lead, engage, and motivate your team to deliver contact centre performance, service levels, and KPIs
* Drive continuous improvement in customer experience and team performance
* Coach and develop team members to build strong sales and service skills
* Use data and CRM tools to monitor performance and identify opportunities for growth
* Tackle underperformance and foster a high-performance, target-driven culture
* Ensure compliance with internal and external standards across operational teams
* Positively influence budgetary performance through efficient team management
What we look for
Required
* Experience in a contact centre, logistics dispatch, inside sales, or field-based environment
* Proven ability to meet targets and drive revenue performance
* Strong leadership skills with experience coaching and developing teams
* Comfortable using CRM systems or sales databases
* Excellent attention to detail and a data-driven mindset
* Experience managing shift-based teams, including weekends and bank holidays
* Strong facilitation and communication skills
* Confidence to lead in a fast-paced, evolving environment
Preferred
* Recognised coaching or development qualification (e.g., CIPD, CPD)
* Experience with LEAN Six Sigma Greenbelt or similar methodologies
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