Overview
The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
Responsibilities
* Opening doors, where applicable
* Welcoming and thanking guests
* Answering questions - accurately and politely
* Maintaining a clean and organized waiting area
* Answering the phone
* Directing guests to areas & restrooms
* Providing security for co-workers, guests and celebrities
* Assisting servers, bussers and managers
* Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
* Assuring the complete satisfaction of each and every guest
* Creating memorable experiences
* Entertaining guests to create “Raving Fans”
Qualifications
* Performing duties which require bending, reaching and standing for long periods of time
* Maintaining a well-groomed appearance ("having a plan")
* Following all uniform guidelines
* Practicing all safety & sanitation standards
* Recycling products, where possible
* Remaining calm in a hectic, fast-paced atmosphere
* Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
* Displaying a positive and outwardly friendly attitude toward guests
* Maintaining HRC’s 5 core Values and Mission Statement
Employment type
* Full-time
Seniority level
* Entry level
Location: GB-EDINBURGH
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