Customer Service Coordinator - Crawley
* Hybrid working model offering flexibility and work-life balance.
* A permanent role with opportunities for career growth in Crawley.
* Supportive and collaborative company culture.
* Comprehensive training and development programmes.
The role of Customer Service Coordinator:
* Respond promptly to client inquiries via phone, email, and other communication channels.
* Manage customer accounts, ensuring all details are up-to-date and accurate.
* Coordinate with internal teams to resolve customer issues efficiently.
* Maintain detailed records of customer interactions and transactions.
* Provide clients with product or service information as required.
* Identify opportunities to improve customer satisfaction and share feedback with the team.
* Assist in preparing reports and data analysis for the customer service department.
* Support the team in achieving service delivery targets and goals.
The ideal Customer Service Coordinator:
* Previous experience in a customer service or client-facing role.
* Strong communication and interpersonal skills.
* Excellent organisational abilities and attention to detail.
* Proficiency in using customer relationship management (CRM) software.
* A proactive approach to problem-solving and client satisfaction.
* Ability to work effectively in a hybrid work environment.