Digital Support Level 3 Apprenticeship - Aerial Express
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About Aerial Express:
With over three hundred and fifty great reviews on Trust Pilot, Aerial Express specialize in aerial and satellite communication. They are looking for a driven and confident individual to join their Digital Support team providing support to the wider business. This is a fantastic opportunity to get exposure to a busy environment working with customers, other departments and gaining a qualification! This organisation invests massively in young people, previously taking on apprentices in admin, IT and Marketing. You’ll be in safe hands, many apprentices have remained with the company and one has even progressed to become a manager.
You will complete an SCQF Level 6 qualification as part of your apprenticeship and full training will be provided.
What will I be doing?
* Act as 1st point of contact for customers via Outlook and on the phone. You will then assign work to engineers via Bantham. Bantham is a CRM system – you will become an expert in this by the end of your apprenticeship.
* Using Batham, you will liaise with all engineers on job updates, ETAs and payment details.
* Track customer information such as the date, cost and time of service provided for efficient data sourcing on MS Excel.
* Collaborating with staff members in various departments, you will be using RAM, a fleet management tool to monitor vehicle locations, recording and reporting vehicle usage, and scheduling maintenance and services. This will provide sufficient planning routes for engineers.
* Processing of orders which includes taking card payments using the card payment system Ingenico.
* Responsible for the storage and maintenance of accurate information on OneDrive.
* Reporting to supervisor on a daily basis.
What do I need to be successful?
* Willingness to learn new skills.
* Good work ethic.
* A positive attitude.
* A good understanding of aspects of Microsoft packages.
Salary:
£17,680 per annum.
Working hours:
Monday to Friday, 8am - 5pm.
Benefits:
* Casual dress.
* Room for progression.
* Good office culture.
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
How to apply
To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.