Overview
The Sales & Service Manager is a critical member of the store leadership team accountable for bringing Alo’s business and guest experience strategy to life in the store. This role is passionate about business targets, sales, guest experience, and elevating talent to meet Alo’s Guiding Principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.
Responsibilities
* Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
* Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
* Continue to build the client relationship daily with our customers
* Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
* Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
Business Leader
* Represent the business in meetings and on conference calls, in partnership with General Manager
* Review, monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g., Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
* Future planning workflow to protect optimal performance
People Leader
* Ensure that the Sales, Service, and Community team exudes Alo's mission and Guiding Principles to effectively communicate to our visitors who we are, what we do and why we do what we do
* Lead a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
* Establish internal and external pipeline through succession planning and recruitment strategy
* Write an effective schedule that prioritizes the best business strategy, in partnership with the General Manager
Business Partner
* Oversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiency
* Collaborates and implements General/Store Manager’s vision and works cross-functionally with business partners, as directed, to support all-level organizational goals
* Demonstrates an ability to navigate the organization with a balance of business need and brand culture
Qualifications
* Prior leadership experience in retail or related industry
* Working knowledge of MS Office (Word, Excel and Outlook)
* Extraordinary interpersonal and communication skills, both verbal and written
* Agile with the ability to handle multiple tasks in a changing environment
* Highly motivated by driving business in a fast-paced, innovative environment
* Business owner mindset with an entrepreneurial spirit
* Independent work ethic, time management skills, and personal accountability
* Aligns with and embodies Alo’s Guiding Principles
Candidates must have the right to live and work in the UK.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Retail Apparel and Fashion
Diversity and Inclusion
As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to talk flexible working.
Interview Process adjustments
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing Careers@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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