Overview
We are looking for a Patient Administrator to join our Endoscopy team on a full time basis, at our Endoscopy unit in Braintree.
As a Patient Administrator with InHealth, you will ensure our patients receive a professional and patient focused service throughout their diagnostic pathway.
Working alongside your clinical colleagues in a dynamic, fast paced environment, you will also provide administrative support for the endoscopy services we provide.
This role involves working 4 days a week from 8 AM to 6 PM, with flexibility needed from Monday to Sunday. Weekend shifts are scheduled on a rota to keep things fair and flexible.
What you will do
* Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
* Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
* Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system
* Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators
* Assisting in the completion of month end administrative procedures for the management team
* Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded, and banked promptly
About you
* Experienced working in a customer or patient focused environment
* Confident using Microsoft packages and other IT systems
* Strong communication skills, both written and verbal
* The ability to work independently and as part of a multi skilled team
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
Details
Date posted: 30 October 2025
Pay scheme: Other
Salary: £23,809 to £25,500 a year
Contract: Permanent
Working pattern: Full-time
Location: Braintree Community Hospital, Chadwick Drive, Braintree, Essex, CM7 2AL
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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