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Whatever you’re looking for in your career, you’ll find it here at MWL.
Main area Clerical Officer – Clinic Clerk Grade NHS AfC: Band 2 Contract Permanent: Monday to Friday to meet service needs Hours Part time - 34 hours per week (Monday to Friday to meet service needs (Job share will be considered)) Job ref 409-7593279-A
Site St Helens Hospital Town St Helens Salary £24,465 per annum pro rata Salary period Yearly Closing 24/02/2026 23:59
After applying via NHS Jobs, your submitted application will be imported into our preferred Third‑party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e‑mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to “name of trust” transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.
Job overview
Part Time 34 hours per week - Job share will be considered.
To be part of a welcoming team of Clinic Clerks working in sensitive settings dealing with patients in a confidential manner.
To welcome and accept clients into the Sexual Health Clinics. Clinics are predominantly ‘drop‑in’ sessions and this will entail dealing with an unknown number of clients attending the clinic. To monitor the number of clients in attendance, and taking appropriate action if number of clients in attendance is excessive.
A Standard DBS is required for this post.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
* To welcome and accept clients into the Sexual Health Clinics. Clinics are predominantly ‘drop‑in’ sessions and this will entail dealing with an unknown number of clients attending the clinic. To monitor the number of clients in attendance, and taking appropriate action if number of clients in attendance is excessive.
* Deal effectively with telephone and face‑to‑face enquiries, providing a non‑judgmental, sympathetic and equitable service to all clients.
* Provide non‑clinical advice to clients on service issues; communicate messages to team members and signpost clients if necessary.
* Prepare reception area for clinic opening and lock up in evenings where necessary.
* To provide cover for sickness and leave in all clinics, this will involve travel across St Helens.
* Check Outlook and disseminate emails appropriately.
* To book Language Interpreters when needed.
* Act as a first point of contact for clients attending clinic. Hand out triage slips and registration forms to attending clients.
* Book in clients onto Lilie computer system, enter new clients onto Lilie computer system ensuring high level of accuracy when entering client details to ensure personal information is correctly recorded/updated and easily retrieved.
Working for our organisation
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements
* Rated Outstanding by CQC Inspection August 2018
* Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
* National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Detailed job description and main responsibilities
KEY DUTIES
* To welcome and accept clients into the Sexual Health Clinics. Clinics are predominantly ‘drop‑in’ sessions and this will entail dealing with an unknown number of clients attending the clinic. To monitor the number of clients in attendance, and taking appropriate action if number of clients in attendance is excessive.
* Deal effectively with telephone and face‑to‑face enquiries, providing a non‑judgmental, sympathetic and equitable service to all clients.
* Provide non‑clinical advice to clients on service issues; communicate messages to team members and signpost clients if necessary.
* Prepare reception area for clinic opening and lock up in evenings where necessary.
* Check Outlook and disseminate emails appropriately.
* To book Language Interpreters when needed.
* Act as a first point of contact for clients attending clinic. Hand out triage slips and registration forms to attending clients.
* Book in clients onto Lilie computer system, enter new clients onto Lilie computer system ensuring high level of accuracy when entering client details to ensure personal information is correctly recorded/updated and easily retrieved.
* Keep clients informed of waiting times.
* Schedule appointments for clients using Lilie system, signposting clients to an appropriate clinic session.
* Complete and maintain all records as required, ensuring all items are secure. Maintain the filing system/records in line with Trust Record Management Guidelines and assist in archiving as required.
* Order and update stationery to ensure clinic is fully stocked at all times; ensuring clinic letters, forms and notices are correct and up to date.
* Receive, disseminate and file incoming and outgoing mail.
* Receive cytology and laboratory tests. Place results and records with record book and bring to the attention of the doctor or nurse prior to tests being filed in client records.
* Scan cytology and laboratory test reports into Lilie system in paperless clinics.
* Ensure client confidentiality is maintained at all times.
* Accurately record patient activity in accordance with departmental procedure.
* Respond calmly to difficult situations e.g. distressed clients/carers, verbal aggression.
* Close down reception area at end of clinic ensuring files, paperwork, etc are secured away as necessary.
TRAINING & EDUCATION
* Attend mandatory training as specified by the Trust.
* Induct and mentor new starters.
* Participate in the Performance and Development Review (PDR) process.
* Attend away day seminars, training courses and service meetings as and when required to enhance working performance.
RESEARCH & AUDIT
* Participate in any service audit as required.
* Accurately record patient activity in accordance with departmental procedure.
* Accurately record the transfer of patient notes in and out of clinic using the Lilie computer system and manual recording where appropriate.
Person specification
Qualifications
* Educated to GCSE level or equivalent qualification and/or experience.
Knowledge & Experience
* Experience of working in a busy office environment.
* NHS experience.
* Experience of working in a clinic setting.
Skills
* Good IT/computer skills (Microsoft Office and Outlook).
* Good knowledge and understanding of confidentiality.
* Good interpersonal skills.
* Ability to participate and work within a changing and demanding environment.
* Able to present factual information and refer questions to others where appropriate.
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward‑thinking NHS Trust who are one of the best places to work for in England.
Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.
The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under‑represented groups.
As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
If you are having difficulty completing an online application, or require any disability reasonable adjustments to the application process, please contact Recruitment@merseywestlancs.nhs.uk.
We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision‑making process.
The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Certificate of Sponsorship
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.
eVisa Update
* Understand how to generate an eVisa share code.
For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK. Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account. Before travelling to the UK, we advise applicants to:
* Understand how to generate an eVisa share code.
Disclosure and Barring Service Check
If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.
If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.
Flexible Working
We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:
* All employees have the right to request flexible working from day one of employment.
* There is no limit on the number of requests they can make.
* Employees have the right to make requests, have them considered, regardless of the reason.
At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.
Working for Team MWL
Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
The Trust is a non‑smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.
You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.
Additional Information
Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here .
An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.
Good luck with your application. We hope to welcome you to Team MWL very soon.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Tracey Hiscock Job title Administration Supervisor Email address tracey.hiscock2@merseywestlancs.nhs.uk Telephone number 01744 646481 Additional information
Any enquiries please phone Monday-Friday 8.30am-2.30pm.
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