Woodland Group are currently looking for an Exports Coordinator to join our fast paced Exports team based in Chelmsford. The Ocean Export Coordinator is responsible for liaising between customers, suppliers and transport companies to ensure an efficient operational service is provided.
Woodland Group is more than just a logistics and supply chain company. Independently owned, the Group continuously challenges itself and its teams to be innovative, quick to adapt, provide expert solutions and create opportunities for clients, team members as well as the business. Our culture thrives on a drive for excellence, opportunities to learn and develop, our diversity and relationship building, as well as our desire to bring skills and passion to a quickly changing and fast-paced environment.
About the job
* Manage the export process from start to finish;
* Use the most appropriate method of communication when being the first point of contact for all customers;
* Develop and maintain effective working relationships with key customers to develop more business opportunities;
* Liaise with customers to obtain information to ensure correct measures are in place and all customer needs are met;
* Liaise with Customers, Custom and Operations’ Departments ensuring all documents are received within the designated time frame;
* Organise and distribute on-hand reports to clients within the required timeframe;
* Obtain all necessary information to ensure correct measures are in place and customer needs are met;
* Liaise between Suppliers, Forwarders and agents to obtain up to date shipment information;
* Ensure customers are fully informed of the progress of their shipments;
* Provide transport companies with the relevant information to ensure customer delivery requirements are met;
* Ensure correct documentation is on file and act accordingly as set out in the instructions;
* Complete export documentation and invoicing within the required timeframe;
* Any other duties as required by management for the smooth and efficient operation of the department;
* Work with the operations team to continually improve processes and business performance;
* Support changes in the role necessary to take the department and business forward; and
* Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly;
* Achieve agreed individual objectives; and
* Understand and adhere to all Woodland policies and procedures relevant to the role.
About you
Previous experience as an Export Coordinator is essential for this position. You will need to live and breathe our core values, customer first approach, sustainability goals and able to work in a fast-moving environment with a great team of people. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.
Why you'll love working for us
We have a new UK benefits programme based on what our staff asked us for! This includes...
* Generous holiday allowance which rises with service.
* Recognition awards and Incentives.
* Length of service incentives
* Enhanced occupational maternity pay
* Salary sacrifice pension scheme
* Life assurance
* Health cash plan
* Mental health and stress hotline
* Retail discounts and awards
* Discounted health club membership
* Real career opportunities
* Team bonding opportunities and events
* To be part of a fast-moving exciting company with a great team of people.
* And much more…
We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER.
At Woodland Group success is down to our dedicated and experienced teams right across the globe. We create safe spaces for collective growth – regardless of background. We embrace differences and believe we are made stronger by the unique capabilities and qualities that each person can bring to Woodland. We deliver opportunities across a wide variety of roles all over the world, from entry level to senior management, behind the steering wheel, in IT and tech or eCommerce. Every Woodlander has access to training and development courses and can drive their own success forward, to realise their full potential.
Woodland Group is proud to be an equal opportunity workplace and a member of the Disability Confidence Scheme. We are committed to the values of Equal Employment Opportunity and provide accessible interviews to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Woodland Group and are in need of special assistance, please send an email to recruitment@woodlandgroup.com.
Job Types: Full-time, Permanent
* Company events
* Company pension
* Cycle to work scheme
* On-site parking
* Work from home
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