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Customer service administrator

Matlock
Permanent
Kirkland Associates
Customer service administrator
Posted: 3 July
Offer description

Job Description

We are currently looking for a proactive and detail-oriented Administrator to join one of our leading clients based in Nottingham. This is a fantastic opportunity to join a supportive and dynamic team within a company that offers real opportunities for career progression and development. Person fit is extremely important to our client, they are looking for someone who is not only capable but also eager to get stuck in and go the extra mile.

Benefits:
1. Monday-Friday
2. 33 days holiday (The company stays open on bank holidays, so those 8 days are part of your total allowance - you can choose to take them off or use them at another time.)
3. Casual dress

The Role:
4. Book out deliveries and jobs accurately
5. Assign couriers and drivers to jobs, ensuring timely and effective logistics
6. Provide accurate and timely quotes to customers
7. Process and manage purchase orders efficiently
8. Coordinate with couriers to arrange deliveries and collections
9. Monitor and manage shared email inboxes and handle inbound calls
10. Provide updates to clients regarding stock levels and delivery times
11. Proactively resolve any delivery or service issues, maintaining high customer satisfaction
12. Support the team with general administrative tasks and data entry

The Candidate:
13. Proven experience in an administration or customer service role ideally within a product-focused business (e.g. manufacturing, logistics, wholesale, or distribution)
14. Excellent IT skills – confident learning and using new systems
15. Strong time management and organisational abilities
16. A flexible and adaptable approach – including availability on weekends when needed
17. A personable, friendly and proactive attitude
18. A willingness to learn and develop within the role
19. Confident in taking ownership of tasks and contributing to team success

This is a fast-paced and varied role that will suit someone with strong organisational skills, excellent communication abilities, and a solid background in product-based administration.

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