RESTAURANT HOST - MICHELIN STAR
Full Time
£28,895 per annum plus monthly service charge, typically £2,400 annually
45 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
* To greet all guests (whether resident or non-resident) welcome them to Grantley Hall and make them feel comfortable and looked after
* Working alongside the Restaurant Manager and Assistant Manager to run the shifts
* Meeting and greeting customers, organising table reservations
* To deal responsibly with payment transactions and maintain strict control of the bills
* Ensure each customer receives impeccable service
* Dealing with customer enquirers and reservations accurately and promptly in the absence of the reservations department
* Providing first class customer service and should be highly organised with good communication skills, both face to face and over the phone
* To maintain good working relationships with colleagues and all other departments
* Arranges for special services requested by the guest
* To respond to any changes in the department as dictated by the needs of the industry, company or hotel
Key Skills, Qualities & Experience
* Hands on approach to work, always being productive and looking to improve
* Passionate about delivering excellent Michelin star service to all guests
* Detail orientated and drives standards
* Possess a positive attitude and a desire to learn
* Ability to meet deadlines and work under pressure
* Friendly, courteous and helpful with excellent communication skills
* Motivated to go the extra mile for guests and colleagues
* Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
Benefits
Grantley Hall offers a wide range of benefits and opportunities for all employees:
* A monthly service charge - typically £2,400 annually
* 31 days holiday increasing to 33 days with length of service
* Access to earnings before payday (Wagestream)
* Free parking
* Complimentary meals when on duty
* Discounted modern and spacious live-in accommodation
* Celebrating success Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
* Team appreciation and wellbeing activities - Tea