As a Customer Journey Manager, you will shape and improve the end-to-end experience for our customers, ensuring every interaction is simple, consistent, and aligned with our strategic goals. This role will specifically be focused on Virgin Money integration for Payments. Your work will help ensure customer payments can migrate to Nationwide seamlessly as well as consider future requirements for growth.
This role is about ensuring customers migrate from Virgin Money to experience payment journeys that are intuitive, rewarding, and aligned with our purpose of helping members achieve financial well‑being. You’ll combine insight, collaboration and strategic thinking to deliver experiences that make a real difference.
We are happy to consider flexible working approaches to help you perform at your best. This is a 12‑month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you’ll spend at least two days per week, or if part‑time, you’ll spend 40% of your working time, based at either our Swindon, London, Bournemouth or Northampton office. If your application is successful, your hiring manager will provide further details on how this works.
Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long‑term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
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