Posted: 17 June
The role
- Hours: 8:00pm - 7:15am, 4 on 4 off rota pattern
- Hourly rate: £12.88 per hour + £1.50 per hour night shift allowance
- Location: McCarthy House, Ringwood, BH24 3FA
Do you want a role where you can make a difference?What you'll be doing as a Call OperatorAnswering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.
- Accurately logging each call and inputting information into our CRM call handling platform
- Being an integral part of a supportive team that provides the best possible experience for Residents
What we are looking for- Customer service experience whether that be from call centres, retail, hospitality, or the care sector
- Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
- Someone with an empathetic approach
- Good standard of English and ability to enter data into systems accurately
- Someone who can commit to 10+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours
What you can expect in return
