Job Description
Job Title: Salesforce CRM Manager
Location: Hybrid - Cambridgeshire
Salary: £40,000–£50,000
Full-time, Permanent
About the opportunity
This is a great opportunity for a Salesforce Administrator to take ownership of the Salesforce CRM platform while also supporting core IT helpdesk operations. This hybrid role combines CRM expertise with hands-on user administration and IT support, making it ideal for someone who enjoys a varied and impactful workload.
You will be responsible for day-to-day Salesforce administration, including basic platform configuration, troubleshooting issues, and providing support to end users. In addition, you will assist with broader IT operations such as user account provisioning and general Microsoft administration.
What you will need
-Proven experience in a Salesforce Administrator role, ideally with exposure to service desk support.
-Salesforce Administrator certification (ADM201) is highly desirable.
-Hands-on experience with Salesforce configuration tools (e.g., Flow, validation rules, custom fields).
- Familiarity with Active Directory, Microsoft 365, and general user account management practices.
-Strong analytical and troubleshooting skills, with a service-focused mindset.
-Ability to balance CRM responsibilities with support desk tasks in a dynamic environment