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Service administrator/validation officer

Darlington
Charity Society
Service administrator
Posted: 10 July
Offer description

Service Administrator/Validation Officer

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Service Administrator/Validation Officer

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Job Summary

Ensure clinical activity is managed and risks identified across gynaecology.

Job Summary

Ensure clinical activity is managed and risks identified across gynaecology.

Ensure clinical sessions are utilised effectively. Postholder will be required to negotiate the use of clinical sessions with a range of clinical staff from both within and external to the clinical team.

Validate data and ensure that waiting lists are accurate and risks identified.

Act as an interface with Patient Access Team and Informatics Team to ensure waiting lists are managed effectively.

Work closely with the Operational Manager to provide support.

Base to be confirmed.

Main duties of the job

Provide project management support to the Operational Manager, preparing project plans and reports.

Monitor the consultant annual leave and study leave requests, making arrangement for adjustments in clinic and theatre sessions.

Ensure theatre list and clinics are fully utilised.

Validate waiting list reports.

Collate an prepare reports for the Operational Manager, including maintenance of activity monitoring tools.

About Us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

Full Job Descriptions can be found in the adverts supporting documents

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months)

Details

Date posted

30 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Job share, Flexible working, Home or remote working, Compressed hours

Reference number

C9439-2526-0312

Job locations

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Job Description

Job responsibilities

Ensure theatre lists and clinics are fully utilised.

Validate elective and non-elective waiting list reports to ensure accuracy.

Manage review appointments in conjunction with RTT pathways in line with 18 wk standards

Collate and prepare reports for the Head of Service

Approve expenditure within clinical service

Project management support to Operational Manager

Monitor Consultant annual leave and study leave requests

Job Description

Job responsibilities

Ensure theatre lists and clinics are fully utilised.

Validate elective and non-elective waiting list reports to ensure accuracy.

Manage review appointments in conjunction with RTT pathways in line with 18 wk standards

Collate and prepare reports for the Head of Service

Approve expenditure within clinical service

Project management support to Operational Manager

Monitor Consultant annual leave and study leave requests

Person Specification

Special Requirements

Essential


* Ability to travel independently across the County to fulfil the requirements of the post.

Qualifications

Essential

* NVQ Level 4 or equivalent experience plus relevant practical experience to diploma level
* Minimum of 5 GCSE's (or equivalent) at C grade or above, including English Language.

Experience

Essential

* Relevant experience of working in a busy office environment in the NHS.
* Experience of booking appointments.
* Knowledge of secretarial procedures.
* Experience of supervising/training junior administration staff.

Special Skills and Knowledge

Essential

* Ability to think analytically
* Ability to recognize and advise management team on operational issues affecting waiting lists and capacity.
* Knowledge of data protection and Caldicott Principles and understanding of the need to maintain strict confidentiality.
* Good interpersonal skills
* Ability to communicate accurately, verbally and courteously and effectively with a wide range of staff, professionals and members of the public.
* Able to work with minimal supervision following set procedures.
* Flexible approach to work and adaptable to change.
* Proficient IT skills and experience of using a wideange of software packages e.g. Power Point, Excel and Microsoft Word.
* Comprehensive knowledge of the 18 week patient pathway and clock stops.
* Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
* Able to use own initiative to resolve routine queries, in line with departmental procedures.
* Committed to quality customer care/delivering excellent customer service.

Desirable

* Working knowledge of Patient Booking Systems.

Person Specification

Special Requirements

Essential

* Ability to think analytically
* Ability to recognize and advise management team on operational issues affecting waiting lists and capacity.
* Knowledge of data protection and Caldicott Principles and understanding of the need to maintain strict confidentiality.
* Good interpersonal skills
* Ability to communicate accurately, verbally and courteously and effectively with a wide range of staff, professionals and members of the public.
* Able to work with minimal supervision following set procedures.
* Flexible approach to work and adaptable to change.
* Proficient IT skills and experience of using a wideange of software packages e.g. Power Point, Excel and Microsoft Word.
* Comprehensive knowledge of the 18 week patient pathway and clock stops.
* Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
* Able to use own initiative to resolve routine queries, in line with departmental procedures.
* Committed to quality customer care/delivering excellent customer service.

Desirable

* Working knowledge of Patient Booking Systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

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Seniority level

* Seniority level

Entry level


Employment type

* Employment type

Full-time


Job function

* Job function

Other
* Industries

Administrative and Support Services

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