Are you a skilled negotiator with a knack for managing high-risk accounts? Do you thrive in a challenging environment where your expertise in debt recovery can make a significant impact? If so, we have the perfect opportunity for you! The Role As a High-Risk Recoveries Agent, you will be responsible for recovering debts from high-risk customers with significant balances and complex issues. You will also manage accounts undergoing complex change of tenancy processes and collaborate with third-party Debt Collection Agencies (DCAs) to oversee the end-to-end collection of debt up to the point of litigation. What you’ll be doing * Portfolio Management: Effectively manage a defined portfolio of high-risk customers through the debt collection process. * Debt Queries: Oversee and manage all debt-related queries for your portfolio by handling inbound calls and correspondences. * Customer Contact: Actively contact overdue customers using statement of account reconciliations and other methods to review overdue balances. * Resolution Management: Aim for first-time resolution by agreeing on payment plans and resetting Direct Debits to avoid future debts. * Team Collaboration: Work with supporting teams to escalate balances and move accounts through the debt management process. * Tenancy Cases: Collaborate with Change of Tenancy teams on complex cases to verify tenancy details and collect outstanding debt. * Compl...