Requirements
Must have:
- Proficient in supporting Windows 11 and Microsoft Office 365 applications (Outlook, Word, Excel, Teams) - Good understanding of Active Directory, Group Policy, and user account management - Good knowledge of network fundamentals - Experience with hardware troubleshooting and repair for desktops, laptops (Dell, HP), and printers - Experience supporting mobile devices (iOS/Android) and MDM solutions - Commitment to providing excellent customer service with a positive, professional, and patient demeanor - Good analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues quickly - Good verbal and written communication skills, with the ability to explain technical concepts to non-technical users - Ability to manage multiple priorities and work effectively in a fast-paced, high-pressure environment - Collaborative mindset with a willingness to share knowledge and assist colleagues - Experience in working in a large tech/finance organization (preferred) - Experience with Linux operating systems (preferred) - Familiarity with collaboration platforms beyond Microsoft Teams (e.g., Zoom, Webex) (preferred)
Responsibilities:
- Provide exceptional front-line technical support to all Bank of America employees - Support a diverse employee base across both back-office and front-office - Install, configure, and maintain a variety of hardware and software - Log, track, and prioritize all support requests using our ticketing system - Ensure detailed and accurate documentation of all troubleshooting steps and resolutions - Provide basic training and guidance to employees on the use of new hardware, software, and security protocols - Adhere to all Bank of America security policies and compliance regulations - Work closely with technology partners to escalate and resolve complex issues - Contribute to and maintain a knowledge base of technical articles and solutions
Company:
At Bank of America, we are dedicated to helping make financial lives better through every connection. Located in Belfast, our new office in the City Quays area is a vibrant addition to our global presence, where we emphasize innovation and investment in talent. We offer competitive benefits that support the well-being of our employees and their families. As part of our commitment to providing a diverse and inclusive workplace, we focus on creating opportunities for personal growth and impact within our community. Join us to shape the future of banking while thriving in a collaborative and creative environment.