IT Support Engineer
Work Location – Burgess Hill
Job Description:
We are a small and well-run IT Company with a broad range of longstanding Clients and Technologies, including companies within the Aviation & Secure Sector.
You will need to be able to work in a fast-moving and fun environment. You’ll be a self-starter and somebody who’s comfortable chatting to and building relationships with our clients, we become an extension of their team.
Candidates must be eligible to obtain SC Clerance.
Responsibilities include:
* Act as a point of contact for phone calls and emails from clients regarding IT issues and queries.
* Receiving, logging and managing requests from clients via telephone and email.
* Microsoft 365 Administration and maintenance.
* Maintaining client Asset Databases and documentation to track changes
* Troubleshooting of IT related problems on software and hardware, such as Mobile Devices, Laptops, PCs and Printers.
* Troubleshoot basic network issues such as ADSL broadband issues, wifi connectivity, network connectivity, Power issues etc. Escalate and progress unresolved requests with the support team.
* Log all requests in the Service Desk Call Logging system.
* Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
* Maintain a high degree of customer service for all support queries and adhere to all service management principles.
* Publishing support documentation to assist with requests for information & provide training if required.
* Basic Active Directory / M365 knowledge.
* Creating user accounts, reset passwords, create groups etc.
* Onsite Customer support as applicable. To arrange for external technical support with 3rd parties where problems cannot be resolved in house