About Us: The Confederation, Hillingdon CIC works with General Practice and other healthcare providers to deliver its vision for “Hillingdon to deliver the best primary care outcomes for patients in the whole of London”. We are a not-for-profit community interest company. The Confederation works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We deliver excellent clinical services ourselves both at scale and complementary to General Practice. We are the provider representative voice for local General Practice into the wider NHS and other Partners. We are ‘of the NHS’ but independent, innovative and transformational. The Confederation determines to develop as an attractive place to work, providing rewarding roles and opportunities to grow in order to attract and retain great staff that in turn delivers our vision. Our Values: Job Summary: The post holder will provide support to the Quality Governance team and Quality Governance committee on delivering all aspects of Clinical Governance. They will support the Clinical Governance framework by working with the team to co-ordinate, implement and deliver all aspects of risk and governance. Primary Responsibilities The duties and responsibilities will include, but will not be limited to, the following: Support the team with all administrative tasks associated with quality, governance, risk and compliance. Monitor and maintain the NICE, complaints, incident and serious incident database, ensuring compliance with nationally and locally determined response targets, reporting variance to the team. Support staff and the team with incident, complaint reporting, and investigations as required. Monitor the patient feedback inbox ensuring prompt actions/response to patient and service user feedback. Maintain records of responses and actions from complaints, audits, service reviews and incident investigations. Participate in and monitor audits results carried out across the Confederation: monitoring action plans, and recommendations. Assign relevant mandatory training modules to new starters, monitor compliance, and ensure adherence to training requirements and guidance, including coordination for external training programmes such as Basic Life Support. Support the team in maintaining health and safety standards and regulatory compliance. Maintain and manage the policy spreadsheet ensuring all policies are in date and authors have been informed of renewal dates. Flexibility in approach to managing own workload with the ability to prioritise competing demands. Take and transcribes minutes of formal meetings relating to all departmental meetings as required. Generate reports as required in relation to complaints and incidents. Prepare weekly/monthly reports and any other relevant documents required by the quality team. Person Specification Essential Criteria Educated to GCSE Level or Equivalent Experience in a CQC regulated environment. Demonstrable practical, problem-solving approach to incidents and investigations Flexible approach to service needs delivering promptly to timescales Excellent knowledge and proficient user of various modern IT tools, applications and software programmes, such as SharePoint, Excel, PowerPoint, Canva. Excellent written and verbal communication, including listening and imparting information to a wide range of staff and independent professionals at all organisational levels Ability to self-motivate and manage own workload with minimal supervision Proficient in use of risk management systems Ability to travel across Hillingdon as required Demonstrate ability to meet The Confederation’s values Desirable Criteria Knowledge of the remit of healthcare regulation and regulatory bodies such as CQC, HSE, PSIRF and the NHSE Quality framework Skills for communication on complex matters and difficult situations, requiring persuasion and influence and relationship management Understand and ability to complete risk assessments within a healthcare environment Experience of working with external bodies such as CQC, Local Authority, Coroners, Safeguarding, H&S executive