Service Delivery Manager – South East Coast Ambulance Service NHS Foundation Trust
Join the South East Coast Ambulance Service as a Service Delivery Manager in one of our Emergency Contact Centres (Medway or Crawley).
Job Overview
As a senior management role, you will make real‑time decisions, direct resources and collaborate across clinical, operational and specialist teams to ensure the highest standards of patient care and service performance.
Main Duties
* 24/7 Leadership – hold accountability for the effective delivery of services, ensuring the Trust runs smoothly every day.
* Operational Authority – exercise delegated authority to make critical decisions, repriorise resources and respond to major incidents.
* Collaboration – work closely with colleagues across Field Operations, Contact Centres and Specialist Operations, and with external partners in acute NHS Trusts, police and fire services.
* Continuous Improvement – horizon scan for future service needs, develop and implement improvement plans, and drive innovation in patient care.
* No Direct Line Management – hold the authority to act and instruct across teams, influencing performance and patient flow at every level.
Qualifications
* Registered clinicians (HCPC Paramedics, NMC Registered Nurses, or equivalent).
* Passion for operational excellence and a willingness to shape a new role.
Why Join SECAmb
* Opportunity to create and shape a new position, influencing how care is delivered for years to come.
Working for our Organisation
* Option to join NHS pension scheme.
* Minimum 27 days’ holiday each year, increasing after 5 years’ service.
* Personal and professional development and training opportunities.
* Salary sacrifice schemes for cars or push bikes.
* Access to occupational health and counselling services.
* Award winning wellbeing hub.
* Access to NHS discounts with a range of money‑saving deals.
Salary
The starting salary for staff new to the NHS will be the bottom point of the band to which they are appointed. All successful applicants will be placed automatically at the bottom of the banding unless proven, relevant NHS or equivalent experience can be demonstrated.
Vaccination Policy
Following the revision of current national legislation, the Trust requires new starters for patient‑facing roles to be appropriately vaccinated unless medically exempt, to offer greater protection for front‑line staff.
Disclosures and DBS
All positions come with a Disclosure and Barring Service (DBS) check, which may be basic, standard or enhanced depending on the role. The level of check will be outlined in the conditional offer letter for successful applicants.
Equal Opportunities
The Trust is passionately committed to being an inclusive employer. We welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. The Trust is making progress towards its aim of becoming more reflective of the diversity of our community and guarantees an interview to candidates with disability who meet the essential criteria specified.
The Equality Act 2010 protects disabled people – including those with long‑term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes, including the interview, are fair and equitable.
Application Process
Applicants should use the name as it appears on their passport and provide clear contact details for referees to avoid delays. Under Trust policies we are unable to employ anyone under the age of 18. Some roles may require travel; applicants will need to cover the cost of suitable car insurance. Applicants requiring an alternative format of the application can request large print or braille via recruitment@secamb.nhs.uk.
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