Location: Aldershot (100% office-based) Salary: £27,500 Hours: Monday to Friday, 8:00am 5:00pm (40 hours per week) Make a Real Difference Every Day Were looking for a proactive and organised individual to join a busy team supporting families with housing and maintenance-related queries. This is a rewarding role where youll take ownership of issues, manage expectations, and see tasks through to completion. About the Role This is a high-volume, fast-paced position where you will act as a key point of contact, handling a mix of inbound and outbound calls alongside managing shared inboxes. Youll be responsible for coordinating and progressing property-related queries, ensuring customers are kept informed and supported throughout. Many of the situations youll deal with will be important and sometimes sensitive, so a calm, professional, and solution-focused approach is essential. Youll take full ownership of cases, working to resolve issues efficiently while preventing escalations and complaints. Key Responsibilities Manage a high volume of inbound and outbound customer calls Coordinate and progress property maintenance and repair queries Take ownership of cases through to full resolution Manage shared inboxes and ensure timely responses Accurately update systems and track progress using tools such as Excel Communicate effectively with customers, contractors, and internal teams Manage expectations and handle challenging conversations professionally Identify and prevent potential escalations or complaints What Were Looking For Proven experience in a customer-facing role, ideally involving regular phone-based interaction Experience within housing, property, repairs, or facilities management is highly desirable Ability to work in a fast-paced, high-volume environment Strong organisational and multitasking skills Confident handling challenging conversations and managing expectations Proactive, self-motivated, and able to work on your own initiative Good IT skills, including experience with Excel and case management systems A stable work history demonstrating reliability and commitment Additional Requirements Full UK driving licence and access to a vehicle (essential due to location) Ability to obtain BPSS clearance (required) Whats on Offer 25 days annual leave plus bank holidays Company pension scheme Supportive team environment Opportunities for development and progression Apply Now If youre looking for a role where you can take ownership, develop your skills, and make a real impact supporting customers, wed love to hear from you.