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General information
Job Posting Title: Contact Centre Advisor
Date: Friday, August 8, 2025
City: Paisley
Country: United Kingdom
Working time: Full-time
Closing Date: 15-Aug-2025
Description & Requirements
We have 3 full-time opportunities available. The role will be based at: Ground Floor, Pavilion 2, St James Business Park, 83 Linwood Road, Paisley PA3 3BB. You need to live locally to the area.
The salary is £24,570.
As an Advisor, you will work shifts from 8am – 8pm. Shift patterns include 8am – 4pm, 9am – 5pm, 10am – 6pm, and 12pm – 8pm. You will work a Saturday every 5/6 weeks, which is a 9am – 5pm shift.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver impactful services, including assessments, health services, employability programmes, and specialist support. We do work that matters with people who care.
The Contact Centre Advisor handles queries from clients and customers in a caring, courteous, and professional manner. The role requires initiative, good time management, and organisational skills to meet deadlines.
Salary Range
Non-London: £24,570
* Provides a single point of contact for customers’ enquiries.
* Takes ownership and responsibility for calls, from initial contact through to resolution.
* Deals with all customer calls professionally and courteously to ensure excellent customer relationships.
* Follows scripted procedures to ensure all calls are answered accurately and consistently.
* Offers advice and guidance to customers where appropriate.
* Ensures all information from calls is accurately logged into the system and referred on for action if necessary.
* Attention to detail.
* Good written and verbal communication skills.
* Ability to work within a target-driven environment.
* Excellent customer service skills, particularly on the telephone.
* Excellent listening skills.
* Good interpersonal skills to establish and build good working relationships.
* Good analytical and problem-solving skills.
* IT literate with good keyboard skills.
* Good organisation and time management skills.
* Self-motivated; able to work as part of a team.
* Previous experience with Siebel or other call management systems is preferred.
* Ability to support and train new employees, acting as a reference point for less experienced staff.
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