* Unit 10 & 11 Mill Street Industrial Estate, Mill Street, Abergavenny, NP7 5HE
Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day.
From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry‑leading digital services.
Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.
Role Overview
You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy.
Opening Hours
* Monday – Friday: 7am to 8pm
* Saturday: 7am to 6pm
* Sunday: 9am to 4pm
Responsibilities
* Greet and assist customers with product knowledge and service
* Operate the till and process payments accurately
* Stock merchandise and keep the store tidy
* Pick orders, deliver goods, and complete store repro tasks
* Maintain product displays and inventory accuracy
Employee Experiences
“You get a different range of tasks every day. One day doing delivery, the next serving customers.” – Joshy Phillips, Service Assistant
“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.” – Thiago, Trade Counter Assistant
“The supervisor position is a really good opportunity to learn and progress.” – [Unnamed]
Cycle to Work
Enjoy savings of up to 25‑39% on bikes and accessories through the Cycle to Work Scheme.
High Street Shopping Discounts
Save money at Screwfix, B&Q, and other major high street retailers.
Share Plans
Become a Kingfisher shareholder with a variety of schemes to choose from.
Gym and Health Benefits
20% off a Nuffield Gym membership, starting with a Health MOT and free 7‑day pass.
Simply Health
Customise your health plan and claim back money for treatments from dental care to acupuncture.
Long Service Awards
Extra pay, bonus holiday days, and other tangible rewards for milestones.
Pension
Choose your contribution amount; we add up to 14% per month.
Life Cover
If you opt into our pension scheme, receive up to 4x your annual salary through Death in Service payment.
Retail Trust
Free wellbeing resources, including a confidential counselling service.
B&Q and Screwfix Discounts
20% off all B&Q and Screwfix products as a member of the Kingfisher group.
Mental Health Support
Partnered with Mind, the UK’s leading mental health charity, offering support and tools.
Screwfix Community
Access resources and stay in touch with colleagues regardless of location.
Professional Development
Learning tools such as LinkedIn Learning and skills courses to advance job‑related skills.
Enhanced Family Leave
Inclusive policy providing competitive pay and above statutory requirements.
Training Programmes
We provide programmes for growth: First Steps to Management, Power Up to Trade+, Trade Up to Branch Manager, and Learning for Life.
First Steps to Management
16‑week programme for Service Assistants to advance to Trade Counter Supervisor role.
Power Up to Trade+
12‑15 month programme delivering a Trade Supplier Apprenticeship at level 2 to become Trade+ Sales Supervisor.
Trade Up to Branch Manager
15‑month programme for store management, culminating in Level 4 Retail Manager Apprenticeship.
Learning for Life
Offers Maths and English coaching to colleagues and families via Skills Forward.
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