Job Overview
We are looking for an experienced Property Administrator to manage and coordinate property administration activities, ensuring homes and housing schemes operate in full compliance with statutory and regulatory requirements, health and safety requirements and industry best practices.
Responsibilities
* Work closely with the Head of Property Services, Property Delivery Manager, Compliance Officer and Property Inspector to support the delivery of property compliance, health & safety and maintenance services.
* Maintain accurate compliance records, ensuring all documents are filed and stored within the appropriate compliance systems and update compliance data across SDM, M3 Vision and other relevant databases, spreadsheets.
* Assist in maintaining the contractor database, monitor insurance documentation and other compliance requirements and identify any expired or outstanding information.
* Raise and process works orders following property inspections, and arrange and facilitate access to tenants’ homes for inspections, compliance checks and maintenance works.
* Provide administrative support to managers in the delivery of planned maintenance programmes, projects and compliance activities.
* Process invoices, credit card statements, refunds and other financial documentation in accordance with organisational procedures.
* Actively support AWHA’s Equality, Diversity and Inclusion Strategy.
Qualifications
* In-depth experience working in a customer‑focused or tenant‑facing environment, delivering high standards of service and support.
* Knowledge of, or experience within the social housing sector and experience of housing maintenance and repairs administration or related property services.
* Experience using and maintaining administrative systems and databases, ensuring accuracy and attention to detail.
* CIH Level 2 or higher is preferred, though not mandatory.
* Familiarity with computerised systems in an office setting.
* Can‑do attitude with flexibility in responding to changing demands.
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