Job Description
After-Sales Associate
Location: Office-based | 9:00am - 5:00pm
Join Our Team - Where Technical Expertise Meets Outstanding Customer CareWhat We're Looking ForEssential Technical Knowledge
* Proven experience in plumbing and bathroom products (essential).
* Ability to read and interpret technical drawings.
* Strong understanding of safety standards.
* Experience with Root Cause Analysis (RCA).
We're looking for a proactive, technically minded After-Sales Associate with hands-on experience in plumbing and bathroom products to join our growing team. If you enjoy solving problems, supporting customers, and working with high-quality products in the plumbing and bathroom sector, this could be the perfect next step in your career.
This is a dynamic role combining 70% customer service and 30% technical support, ideal for someone who thrives in both problem-solving and customer-facing environments.
The Role
As our After-Sales Associate, you'll be the go-to expert once a product has been delivered. You'll ensure our customers receive fast, effective support while helping maintain the high standards our brand is known for.
?? Customer Support & Service Management
* Act as the primary point of contact for after-sales enquiries.
* Manage service requests, complaints, and technical queries via phone and email.
* Deliver timely and professional resolutions.
* Build strong, lasting customer relationships that drive satisfaction and loyalty.
?? Technical Support & Troubleshooting
* Diagnose and resolve plumbing and bathroom-related technical issues.
* Provide clear remote guidance on installation, maintenance, and troubleshooting.
* Apply structured problem-solving techniques, including Root Cause Analysis.
?? Spare Parts & Service Coordination
* Liaise with warehouse teams to arrange replacement parts.
* Maintain accurate spare parts records and service documentation.
?? Documentation & Reporting
* Process service orders on the ERP system, ensuring accurate sales/purchase order tracking.
* Produce service performance and product reports.
* Identify trends and recurring issues to support continuous improvement.
What We're Looking ForEssential Technical Knowledge
* Proven experience in plumbing and bathroom products (essential).
* Ability to read and interpret technical drawings.
* Strong understanding of safety standards.
* Experience with Root Cause Analysis (RCA).
Experience
* experience after-sales, service engineering, or a technical support role.
* Experience in a customer-facing technical environment.
Key Skills
* Excellent troubleshooting and diagnostic ability.
* Clear and confident communication skills.
* Strong customer-focused mindset.
* Well-organised with effective time management.
* Ability to write clear technical reports.
* Willingness to travel for site support when required.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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