Apprenticeship Opportunity
1 x Apprenticeship opportunity for 19 months**
A fantastic new opportunity has arisen for a committed, organised person to complete an IT apprenticeship working as part of the Digital Services team, providing a high‑quality service, which is the first point of contact for all staff within Gloucestershire Health and Care NHS Foundation Trust.
The successful applicant will receive induction and training appropriate to the activities they will undertake and, following this induction period, will be enrolled to the Information Communications Technician Level 3 apprenticeship standard with our dedicated training provider. The post will involve configuration and support of the Trust's network and telephony services, with experience gained in key monitoring and management toolsets.
IT Team Overview
The IT Team within the Trust leads on the IT strategy, development, co‑ordination, planning, project, and programme management for all IT & supporting functions. The team also supports contract management, IT estate equipment, system deployments and IT services for the Trust.
Responsibilities
* Support the customer incidents and service requests.
* Resolve basic technical issues via remote access.
* Proactively communicate with users about open incidents or problems and ensure that issues are resolved or a workaround is provided within the shortest possible timeframes.
* Accurately record information from callers, end users and third‑party service providers on the Service Desk System.
* Assist in the triage and prioritisation of calls.
* Support troubleshooting and provide first‑time fix.
* Escalate to most appropriate team or organisation if unable to provide resolution.
* Creation or administration of user accounts or passwords.
* Assist in the allocation of appropriate user training.
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