Job Introduction
Team Leader (Pre-Delivery) West Hallam
On Target Earnings: £30,000 (depending on experience)
Full-Time - Permanent - West Hallam - Pentagon Motor Group
Main Purpose of the Role & Key Responsibilities
1. Oversee the administrative tasks of the PDI department to ensure smooth operation
2. Collaborate closely with the Workshop Controller
3. Ensure vehicles are recall checked before delivery
4. Oversee job card costing to maintain accurate financial records
5. Supervise and liaise with contractors visiting the site for fitments, ensuring work is completed to standards.
6. Oversee and process transport claims related to damaged vehicles upon arrival.
7. Monitor and resolve onsite damages, coordinating repairs and documentation.
8. Oversee warranty claim processes to ensure proper handling and resolution
9. Provide cover in case of absence in PDI and Parts
10. Ensure compliance with company policies and quality standards across all PDI activities.
11. Identify and escalate issues or concerns promptly to the Aftersales Manager
12. Support continuous improvement initiatives within the department to enhance efficiency and service quality.
Key Performance Objectives
13. Maintain high standards of quality and accuracy in job card costing and documentation.
14. Achieve departmental targets for operational efficiency and workflow management.
15. Maintain effective communication and coordination with contractors and the Workshop Controller.
16. Minimise delays and errors in vehicle inspections, repairs, and fitments.
17. Uphold company standards for safety, quality, and compliance throughout all PDI activities.
18. Improve departmental processes through continuous review and implementation of best practices.
19. Support a clean, safe, and productive environment.
20. Promote the Pentagon Group core values through professional conduct and service quality
21. Contribute positively to workshop team culture and performance.
PMGVT