Customer Service Operator – Sheffield role at Europa Worldwide Group
Europa Worldwide Group is an ambitious independent logistics operator with three divisions: Europa Road, Europa Air & Sea, and Europa Warehouse. We have sales offices in the UK, Ireland and international sites including Europe and locations such as Hong Kong, China, India and Dubai. We are looking for a Customer Service Operator to join our branch in Sheffield. You will build, manage and maintain relationships with customers as directed by the customer service manager and manage the day-to-day operations of the customers in your portfolio, ensuring agreed service levels and financial targets are met.
What you will be doing as Customer Service Operator
* Be the first point of contact for all matters related to your assigned portfolio of customers.
* Communicate updates to customers via phone or email.
* Manage the customer service cycle from start to finish, ensuring key information required to prepare quotes and process consignments is compliant with HMRC customs.
* Provide a variety of quotes to satisfy customer requirements in an ever-changing scenario.
* Ensure commodity codes and invoices are correct and processed for dispatch.
* Be proactive in approaching and engaging with existing customers to generate income.
* Respond to problems or concerns from customers in a timely manner within the required turnaround time.
Our Ideal Customer Service Operator
* Strong, confident personality with an internal sales background and/or customer service background.
* Time management and communication skills (face-to-face and over the phone) are essential.
* A good head for numbers is required.
* At least 2 years Commercial Office experience; ideally some exposure to a logistics industry role (not essential).
* Excellent communicator with a dedication to excellent customer service.
* A desire to improve gross profit margins.
Benefits and working hours
* Competitive Salary Package
* Hours: Monday to Friday, 9:00am to 5:30pm
* Onsite amenities: Free car parking
* Benefits portal: access to a wide range of exclusive discounts, company benefits, wellbeing resources and more
* Generous leave: 25 days of annual leave plus UK bank holidays
* Enhanced Family Leave: enhanced maternity, paternity and adoption pay
* Wellbeing programme to support overall health and happiness
* Referral Rewards: earn up to £1000 by referring a friend
* Work-life balance and a supportive working culture
* Recognition programs including charity 50-50 and long service awards
Additional notes
Please note – if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations.
Europa Worldwide Group is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note that an offer of employment is subject to the completion of satisfactory pre-employment checks.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Transportation, Logistics, Supply Chain and Storage
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