Serco Limited
Reporting & Transformation Controller Hybrid – X3 days onsite at our Hook office, RG27 9UY Full Time, Permanent Band 2/ £80,000 – £90,000 (dependent on experience)
Join Serco’s Finance Transformation and help build the engine of growth
Serco is transforming Finance to support its future growth, creating a UK‑led Global Finance Services (GFS) Hub at the heart of the organisation. This hub is designed to be a true engine of growth – delivering accurate, timely and well‑controlled financial information while driving standardisation, efficiency and continuous improvement across the business.
This is an exciting opportunity to join that transformation in a key leadership role, owning the end‑to‑end Record‑to‑Report (R2R) process for the UK Division and helping shape how Finance operates across a complex, contract‑led organisation.
The role
As Reporting & Transformation Controller, you will play a pivotal role in delivering a consolidated reporting service to Business Unit Finance Directors, Finance Business Partners and operational stakeholders.
Aligned to a specific Business Unit, you will act as the key interlock between the horizontal Record‑to‑Report (R2R) processes within the GFS Hub and the vertical Business Unit view of financial performance – translating outputs into clear, accurate and insightful P&L, cashflow and balance sheet reporting.
This is a highly visible role, acting as a trusted partner and “face of the Hub” to the business. You will support Finance Directors in signing off month‑end results with confidence, owning the integrity of outputs and challenging where necessary to ensure accuracy, consistency and control.
Beyond month‑end, you will play a central role in driving transformation – identifying inefficiencies, improving processes and helping embed a best‑in‑class finance operating model across Serco’s UK business.
Key responsibilities
* Act as a strategic partner to Finance Directors and Business Partners, providing assurance over the accuracy of reported results
* Own the translation of R2R outputs into Business Unit‑level reporting, including P&L, cashflow and balance sheet
* Lead month‑end “calibration” and act as a gatekeeper for Finance Director sign‑off
* Investigate complex accounting entries, operational drivers and material variances to ensure Trial Balance integrity
* Build strong cross‑functional relationships with Finance, operational and senior stakeholders
* Identify process inefficiencies and drive continuous improvement initiatives across reporting and finance processes
* Act as the “voice of the customer” within the GFS Hub, influencing and shaping end‑to‑end process design
* Partner with Global Process Owners and Finance leadership to standardise and enhance reporting outputs
* Support the development of consistent, insight‑driven reporting packs (e.g. BPR) and improved data accessibility
* Work closely with offshore resources to deliver efficient, scalable reporting solutions
What you’ll need to do the role
You’ll be someone who:
* Is a qualified accountant (ACA, ACCA, ACMA or equivalent)
* Has strong experience delivering financial reporting and analysis in a complex environment
* Thrives in stakeholder‑facing roles and is confident engaging with senior Finance and operational leaders
* Has a strong control mindset, with a clear view of best practice processes and governance
* Is naturally curious, with the ability to investigate, challenge and interpret financial and operational data
* Has a passion for continuous improvement and driving transformation
* Is comfortable working with ambiguity, incomplete data and evolving processes
* Can balance operational delivery with strategic improvement initiatives
Essential experience & skills
* Proven experience delivering monthly reporting and insight to senior stakeholders
* Strong understanding of financial reporting, controls and R2R processes
* Experience working across complex, multi‑contract or multi‑entity environments
* Ability to identify inefficiencies and implement practical, scalable solutions
* Strong commercial acumen, linking financial and non‑financial performance drivers
* Excellent stakeholder management and influencing skills
* Demonstrates high levels of integrity, diligence and professional credibility
Why Serco
You’ll be part of a high‑profile Finance transformation, playing a hands‑on role in shaping Finance processes, systems and culture across a truly global organisation. Working in a collaborative, forward‑thinking environment, you’ll gain standout experience delivering meaningful change while building strong foundations for long‑term career opportunities across Serco.
What we offer
* Company car / £4,200 cash alternative
* Private healthcare
* Bonus scheme of up to 20%
* Flexible working considered
* Pension – 6%
* Chance to contribute to innovation in the public services
* A company passionate about diversity and inclusion
* Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships
* A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
* A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
* A safe and supportive culture.
Appointments are subject to the outcome of ongoing organisational consultation.
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