About loyalBe LoyalBe is a fast-growing Card-Linked-Offer (CLO) network. We connect leading brands with millions of consumers through our network of partners, including major card networks, banks, and fintechs. We offer a smarter, more measurable growth channel by connecting global brands, banks, and consumers in a single, frictionless, pay-for-performance rewards network. Today we work with top brands such as Just Eat, Enterprise Rent-A-Car, New Balance, Lego, adidas, Vodafone and more. We are a rapidly expanding company seeking a talented and driven Brand Success Manager to join our growing team. Role Overview You will be responsible for nurturing and growing relationships with our key brand partners. This customer-facing role will involve understanding their business objectives, presenting campaign performance insights, identifying opportunities for growth, and ensuring exceptional customer service. The successful candidate will also play a crucial role in our product development cycle, gathering customer feedback to inform our product roadmap. Key Responsibilities Strategic Account Management: Own the day-to-day relationship with key brand partners (e.g., Just Eat, New Balance), acting as their trusted advisor for Card-Linked-Offer (CLO) strategy. Lead Quarterly Business Reviews (QBRs) to present campaign ROI, identify trends, and secure commitment for future budgets. Offer Construction & CLO Strategy: Actively collaborate with brands to design their "Offer Construct." You will guide them on optimal cashback amounts, minimum spend thresholds, and maximum redemptions to hit their specific acquisition or retention targets. Operational Execution: Roll up your sleeves to manage the campaign launch process. You will gather launch assets, validate requirements and work closely with our Program Ops team to submit campaigns. Data Translation & Insights: Analyse data to prove incremental value. You must clearly articulate performance metrics to brands, helping them integrate our reporting into their wider affiliate marketing ecosystem. Process Optimisation & Product Feedback: Act as the frontline voice of the customer. While we have existing playbooks, you are expected to identify operational bottlenecks and provide structured, actionable feedback to our Product Development team to inform our roadmap. Essential Skills & Experience Minimum of 3 years of proven experience in an Account Management or similar role. Strong client-facing and relationship-building skills, with a demonstrable ability to build trust and rapport with key stakeholders. Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex information clearly and persuasively. Proactive and results-oriented with a proven track record of driving revenue growth within existing accounts. Excellent organisational and time management skills, with the ability to manage multiple projects simultaneously. Ability to work independently and as part of a collaborative team. Desirable Skills & Experience Experience working within the digital or affiliate marketing, advertising technology (AdTech), SaaS, or loyalty/rewards industries. An understanding of digital marketing principles and performance metrics. Analytical mindset with the ability to interpret data, identify trends, and develop actionable insights. Experience working with global brands. Diversity We believe that being a diverse team will make us a stronger team and we want to hire people who believe the same. Please don't filter yourself out!