Owned and operated by Boundless (formerly CSMA) since 1999, the Cotswold Motor Museum is seeking an inspiring and hands-on Museum Operations Manager to lead the day‑to‑day running of our much‑loved attraction in the heart of the Cotswolds. This role offers an exciting opportunity to shape the future of a distinctive museum experience celebrating historic, classic, and modern vehicles.
About the Role
As Museum Operations Manager, you will take responsibility for the operational, commercial, and visitor‑experience performance of the museum. You will oversee a small, committed team across museum operations, retail, and our accommodation/holiday‑let cottages.
This is a varied, people-focused role where no two days are the same. You’ll combine strong leadership, excellent commercial sense, and a passion for delivering a fantastic experience to every visitor.
Key Responsibilities
Museum & Visitor Operations
* Lead the daily operation of the museum to ensure a smooth, safe, and engaging visitor experience.
* Oversee vehicle displays, exhibitions, museum presentation, and building maintenance.
* Ensure compliance with health & safety, fire regulations, and safeguarding standards.
* Deliver exceptional customer service standards across the site.
People Leadership
* Manage, motivate, and develop staff across the museum, retail shop, and accommodation teams.
* Lead recruitment, training, performance management, and rota planning.
* Foster a positive, inclusive, and high‑performing team culture.
Commercial Performance
* Manage budgets, purchasing, stock control, and revenue reporting.
* Maximise income opportunities through admissions, retail, events, and new initiatives.
* Work alongside leadership to grow footfall and enhance the museum’s profile.
New Food & Beverage Offering
* Launch and oversee a small but high‑quality food service offering from our vintage ice cream van, offering ice creams, hot drinks, and cold refreshments.
* Ensure food hygiene standards and operational compliance (training can be supported as needed).
* Manage stock, pricing, staff training, and customer service for this new venture.
Accommodation Operations
* Oversee the smooth running of our onsite holiday‑let cottages.
* Manage housekeeping staff, changeovers, guest communication, and presentation standards.
About You
We’re looking for someone who brings:
Experience & Skills
* A proven track record in managing a successful visitor attraction, museum, heritage site, leisure venue, or similar customer‑facing environment.
* Strong operational and people‑management experience.
* Commercial awareness with the ability to grow revenue streams.
* Sound organisational skills with a proactive, solution‑focused attitude.
* Confidence managing budgets, rotas, and varied operational responsibilities.
Personal Qualities
* A genuine passion for vehicles—classic, vintage, and modern.
* A love of delivering brilliant visitor experiences.
* A hands-on leadership style and willingness to support the team wherever needed.
* An eye for detail and high standards across presentation, customer service, and safety.
What We Offer
* The chance to take a leading role at a cherished and characterful Cotswold attraction.
* A supportive team and an environment with room to innovate and make an impact.
* Opportunities to develop and shape new revenue streams, including our new F&B offering.
* Competitive salary.
* Staff perks to include Company Pension, Boundless Membership, Employee Assistance Programme, Cycle to Work Scheme and a Technology Scheme .