We are seeking a dynamic and experienced Customer Service Trainer to join our team.
Key Responsibilities
* Develop and deliver comprehensive training programs for new and existing customer service representatives.
* Conduct needs assessments to identify training requirements and gaps.
* Create engaging training materials, including manuals, e-learning modules, and workshops.
* Facilitate classroom and virtual training sessions, ensuring content is delivered effectively.
* Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
* Provide ongoing coaching and support to customer service representatives to enhance their skills and performance.
* Collaborate with the customer service management team to align training initiatives with business objectives.
* Stay up-to-date with industry trends and best practices in customer service and training methodologies.
* Maintain accurate records of training activities and participant progress.
Experience & Qualifications
* Proven track record of successfully delivering effective training within a corporate organisation.
* Strong customer service background to understand departmental challenges.
* Knowledge of customer service principles and practices.
* Excellent presentation and facilitation skills.
* Proficiency in creating and delivering e-learning content.
* Exceptional communication and interpersonal skills.
* Ability to assess training needs and develop customized training solutions.
* Experience with training evaluation and metrics.
Benefits
* Contributory Pension Scheme
* Life Insurance
* Cycle to Work Scheme
* Access to SteriCares, our employee support fund
* Stericycle University – Our online library of self‑development & learning
* Annual performance‑related pay review.
* Referral Scheme (Earn by introducing people in your network to the Stericycle family)
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