Job Summary
Gorton Medical Centre has more than one role available, this is a full time role. The practice requires rotational cover between 8.00 - 18:30.
It is the responsibility of each receptionist/administrator to assist in the smooth running of the Practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.
About Us
Gorton is an area of Manchester in Greater Manchester, North West England. It is to the southeast of Manchester city centre. Neighbouring areas include Levenshulme and Openshaw.
Gorton Medical Centre is close to excellent transport links.
The team is well established and friendly and are looking to welcome a new team member.
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* Date posted: 13 November 2025
* Pay scheme: Other
* Salary: Depending on experience
* Contract: Permanent
* Working pattern: Full-time, Part-time
* Reference number: E0035-25-0022
* Job location: Gorton Medical Centre, Gorton Hub, 27 Garratt Way, Manchester, M18 8HE
Job Responsibilities
* Greeting and booking in patients for surgeries and clinics.
* Dealing with patient enquiries efficiently and courteously.
* Receiving and recording telephone messages taking appropriate action.
* Making appointments on EMIS Web, by processing appointment requests for today, future appointments from patients in person and on the telephone.
* Dealing with all telephone queries/requests from patients, and acting as liaison with clinicians as necessary.
* Pulling and filing medical records as necessary.
* Processing repeat prescriptions and filing for collection.
* Taking home visit requests.
* Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.
* To have a thorough knowledge of all practice policies and procedures.
* To work in accordance with written protocols.
* Provide administrative support for clinical staff.
* Filing patient records and correspondence when necessary.
* Opening and distribution of practice post.
* Registering new patients following the Registration Protocol.
* Scanning of documents onto the medical system.
* Sending letters to patients as necessary.
* Changing details on the clinical system e.g. patient addresses, telephone numbers etc.
* Cover for other Reception team members may be required for sickness and annual leave.
* Prescriptions administrative processes.
* Medical records summarising processes.
* Medical coding systems and processes.
* Other GP administrative processes / duties e.g. Child Immunisations, new registrations, admin of external clinics held within the practice.
* Problem solving, proactive approach to the role.
* Flexible, team working approach.
* Ability to work well under pressure as part of a rewarding but highly demanding role.
* Good organisational skills.
* Good IT / computer skills.
* Kind and patient approach with patients, colleagues and visitors.
* Ensuring building security/premises at the end of the day and ensuring the building is totally secured, internal lights off and alarm activated.
* To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice.
Confidentiality
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
* Making effective use of training to update knowledge and skills.
* Keeping own work areas and general/patient areas free from hazards.
* Reporting potential risks identified.
Equality and Diversity
* Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
* Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.
Personal / Professional Development
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
* Alert other team members to issues of quality and risk.
* Assess own performance and take accountability for own actions, either directly or under supervision.
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
* Work effectively with individuals in other agencies to meet patients needs.
* Effectively manage own time, workload and resources.
* Participate in audit where appropriate.
Communication
* Communicate effectively with other team members.
* Communicate effectively with patients and carers.
* Recognise peoples needs for alternative methods of communication and respond accordingly.
Person Specification – Experience Essential
* Experience of working in a public reception environment.
* Experience of speaking to the public/patients over the telephone.
* Experience of dealing with the public/patients face to face.
Person Specification – Desirable
* Experience of EMIS WEB (clinical system).
* Experience of Microsoft Office software.
* Experience of working in primary care.
* Experience of working in a GP practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Central Manchester Networks Ltd
Gorton Medical Centre, Gorton Hub, 27 Garratt Way, Manchester, M18 8HE
Website: http://www.cmgppo.org.uk/
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