Job Description
Job Title: Operations Manager
Location:Manchester
Salary: Competitive, based on experience
About the Role
We are seeking a dynamic and experiencedOperations Managerto oversee the day-to-day operations of six vibrantwet-led venueswith event spaces. Our venues operate on an80/20 wet-to-food split, offering high-quality drinks alongside select food offerings.
As the Operations Manager, you will be responsible for ensuring seamless operations across all sites, driving commercial performance, maintaining compliance, and leading a team of General Managers and operational staff to deliver exceptional customer experiences.
Key ResponsibilitiesOperational Leadership
* Oversee all daily operations across six venues, ensuring alignment with brand standards and company policies.
* Hold venue GMs and teams accountable for performance inF&B, events, security, cleaning, compliance, maintenance, and venue standards.
* Drive continuous improvement, setting high operational benchmarks and exceeding sales targets.
Team Management & Development
* Line-manage and mentor venue GMs and operational teams, identifying skills gaps and fostering growth.
* Promote a culture of excellence through coaching, development opportunities, and succession planning.
Financial & Strategic Oversight
* Manage budgets approved by senior leadership, ensuring cost efficiency and profitability.
* Translate business strategy into actionable operational plans, implementing short- and long-term initiatives.
Compliance & Safety
* Champion compliance inhealth & safety, food safety, fire safety, licensing, and ACT training.
* Ensure all venues adhere to legal and company policies, mitigating risks and maintaining high standards.
Customer & Event Excellence
* Uphold outstanding customer service and satisfaction across all venues.
* Support the planning and execution of events, ensuring smooth operations and memorable experiences.
Culture & Representation
* Lead by example, embodying company values and fostering a positive, high-performance culture.
* Represent the Operations team in meetings, providing updates and strategic insights.
Requirements
* Proven experience as anOperations Manager, Area Manager, or Multi-Site Hospitality Leaderinwet-led venues, bars, or event spaces.
* Strong financial acumen with experience managing P&Ls and budgets.
* Excellent leadership skills with a track record of developing high-performing teams.
* Deep knowledge ofcompliance, health & safety, and licensing regulationsin the hospitality sector.
* Strategic thinker with the ability to drive business growth and operational efficiency.
* Passion for hospitality, customer service, and creating outstanding guest experiences.
Why Join Us?
* Opportunity to lead and shape multiple high-profile venues.
* Career growth within a fast-paced, ambitious company.
* Competitive salary and benefits package.
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