Job Purpose
The Senior Content Services Operator role is a hands-on position from a day-to-day work perspective, while also assisting with managing a growing team responsible for encoding a variety of different Studio and Independent Distributor content to the highest industry standards.
This position is a Fixed Term Contract of 12 months.
Main Duties & Responsibilities
Technical Operations:
* Lead, develop and work as part of a team of Encoders to deliver the highest standards of theatrical and downstream output for our clients.
* Regularly evaluate workflows, processes and operations to improve standards of work, quality of delivery and cross-department collaboration.
* Oversee the successful completion of non-standard and complex projects, providing support and input where necessary. This can range from working on daily task orders to helping the business with tactical decisions and planning.
* Able to both create and train others in a wide variety of Digital Cinema Packages (DCPs): Subtitled, Dubbed, 5.1, 7.1, Atmos etc. Both SMPTE and Interop.
* Having an in-depth knowledge of IMF workflows and specifications.
* Able to both create and train others on subtitles and dubbing reference files and edits for censorship purposes.
* To both create and train others on the creation of downstream deliverables and perform simple audio edits and conforms.
* Lead technical validation and troubleshooting, providing coaching and feedback where necessary.
* Perform spot checks and short form QCs.
People Management:
* Leading and coaching the Content Services Team, focusing on developing team members’ soft and hard skills to elevate performance through active and actionable feedback.
* Foster a culture of openness, feedback and communication at all levels by both providing and seeking regular feedback from colleagues, peers and employees.
* Identify current and future training and growth opportunities for Direct Reports and engage direct reports in proactive and long-term career pathing discussions for all individuals within the Content Services Team.
Planning and communication:
* Act as a primary contact for Account Managers and other departments with encoding enquiries.
* Foster inter-departmental collaboration, planning and problem solving through open dialogue and feedback.
* Working closely with the Mastering Manager and Content Services Operators to ensure that projects are delivered on time.
* Representing the department in internal meetings and maintaining the team Rota.
Qualifications/desired experience
* 3+ Years of experience in a high-volume DCP / Downstream deliverable creation environment
* Educated to degree level or equivalent experience
Skills & knowledge
* In-depth knowledge of theatrical and downstream encoding, best practices and standards
* In-depth knowledge of video and audio codecs and their appropriate uses
* An interest in Digital Cinema, Film and its surrounding technologies
* Ability to explain complex technical terminology in an easy-to-understand way
* Familiarity with command-line tools and basic scripting
* Familiarity with frame rate and colour space conversions
Competencies & behaviours
Brand Ambassador: With Human Properly
Communication: Ability to communicate clearly and effectively, both verbally and in writing, ensuring that messages are accurately conveyed and understood.
Customer Focus: Strong commitment to delivering excellent customer service, ensuring that all visitors and callers feel welcomed and valued.
Professionalism: Maintains a professional demeanour at all times, representing the company positively through appearance, behaviour, and communication.
Organisation and Multitasking: Skilled at managing multiple tasks simultaneously while maintaining a high level of organisation and attention to detail.
Time Management: Efficiently prioritises tasks and manages time to ensure that all responsibilities are completed promptly and accurately.
Adaptability: Flexibility to adapt to changing circumstances, priorities, and demands, remaining calm and effective under pressure.
Problem-Solving: Ability to identify issues and develop effective solutions to resolve them in a timely manner
Interpersonal Skills: Ability to build positive relationships with visitors, colleagues, and management, fostering a cooperative and supportive work environment.
Confidentiality and Discretion: Handles sensitive information with the utmost discretion and confidentiality, maintaining trust and integrity.
Technical Proficiency: Competence in using office technology, including telephones, computers, and software such as Microsoft Office, to perform daily tasks efficiently.
Attention to Detail: Ensures accuracy in all tasks, from data entry to visitor management, avoiding errors and maintaining high standards.
Cultural Awareness and Sensitivity: Demonstrates an understanding of and respect for diverse cultural backgrounds, ensuring all interactions are inclusive and considerate.
Benefits
* 25 days' Annual Leave -
* Medicash Health Cash Plan
* Gym Discount
* Cinema ticket discounts
* Cycle to Work Scheme
* Dexters 'No Deposit' Option
* Interest Free Deposit Loan
* Company Sick Pay Scheme
* Season Ticket Loan
* Summer & Christmas Parties
* Pension Plan
* Employee Assistance Programme - Councelling
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