Job Description
· Support & Maintenace of T.T. infrastructure including telecommunications.
· Implement technology-related processes, system and telecommunications.
· Installation of software/hardware upgrades in compliance with Fairmont Hotels & Resorts corporate policies and legal requirements.
· Responsible for daily backup and restores.
· Monitor technology and telecom mailbox and ensure call resolutions within the service levels.
· Maintain up-to-date detailed knowledge and records of all systems security, contingency plans, internal controls and standards.
· Perform routine daily clerical functions regarding integrity of computer systems.
· Other duties as assigned
· Support AV
Qualifications
· Excellent organizational, follow-through, and communication skills
· Exceptional problem resolution abilities
· Strong guest interactions skills.
· Strong technical background, with specific requirement as follows:
· Detailed knowledge of operating systems including Win7
· Knowledge in management of operating of PMS (Micros-Fidelio), PABX/Voicemail/Call Accounting, RIS, Sales and Catering
· 1-2 years experience in an IT role in a fast-paced luxury hotel/conference environment
· Microsoft Certified Software Engineer
· Understand of Cisco Netwoking Equipment
· Understand of TCP/IP networks.