Credit Controller
Location: Sutton Coldfield
Department: Credit Control
Salary: Up to £31,000
Benefits: 30 days annual leave + bank holidays
About the Role
We are looking for a proactive and detail-oriented Credit Controller to join a dynamic and fast-paced finance team. In this role, you will take ownership of a diverse customer portfolio, managing a high volume of accounts while building strong relationships with both internal teams and external clients.
This is a fantastic opportunity to work in a collaborative environment where your decision-making, negotiation skills, and ability to prioritise will directly impact the business.
What You'll Be Doing
Customer Account Management
Oversee a portfolio of approximately (phone number removed) customers, managing accounts of varying values
Proactively manage customer balances, ensuring timely collection of outstanding debts
Maintain strong working relationships with customers to support prompt payment and query resolution
Credit Control & Collections
Contact customers via phone, email, and workflow systems to ensure payments are received on time
Investigate and resolve account queries to reduce payment delays
Escalate overdue accounts when required, including liaising with legal representatives
Order & Risk Management
Review and release held sales orders, balancing customer needs with credit risk
Monitor accounts to ensure adherence to agreed credit limits and payment terms
Assess creditworthiness for new and existing customers using financial reports and data
Analysis & Reporting
Review credit reports and financial statements, identifying any potential risks
Support decision-making by analysing account performance and financial data
Maintain accurate system records across multiple platforms
Collaboration & Support
Work closely with internal teams, including sales and branch colleagues, to resolve issues and improve collection outcomes
Participate in branch visits where required to strengthen relationships and processes
Contribute to team targets and deadlines in a high-volume environment
What We're Looking For
We are seeking someone who thrives in a fast-moving environment and enjoys managing multiple priorities while maintaining accuracy and attention to detail.
Key skills and experience include:
Proven experience in credit control or collections
Strong communication and relationship-building skills
Confident negotiator with the ability to resolve issues effectively
Excellent organisation and time management skills
Analytical mindset with the ability to interpret financial information
Comfortable working across multiple systems and platforms
Resilient under pressure with a flexible, team-focused approach
Why Join?
Competitive salary of up to £31,000
Generous holiday allowance: 30 days + bank holidays
Opportunity to manage your own portfolio and make an impact
Supportive and collaborative team environment
Exposure to a wide range of customers and financial scenarios
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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