Floating Store Manager
Application Deadline: 3 May 2024
Department: Retail
Employment Type: Permanent - Full Time
Location: UK
Reporting To: Regional Manager
Compensation: £30,000 / year
Description
Purpose of job
To support in managing stores where cover/support is required and to assist in locating cover within their region. Takes ownership of their covering store and leads the team in providing exceptional customer service to exceed sales targets, whilst ensuring excellent store standards and maintaining all costs in accordance with company objectives.
Key Responsibilities
Key Responsibilities:
· Cover within region and ensure suitable support is in place whilst overseeing designated store.
· Support with any addition cover within region by liaising with other stores and scheduling
· Assist with support/cover within other regions where required.
· Leads the team in actively selling and customer service to ensure sales targets are not only met – but exceeded to a consistent level.
· Drives a high customer service culture in store to exceed customer expectations.
· Takes overall responsibility for the smooth running of the covering store.
· When covering a store complete detailed handover.
· Recruits, trains, and motivates their team members during appointed time.
· Ensures their team acquires and continually updates a high level of product knowledge.
· Controls costs of staff, consumables and stationery within company targets
· Maintains excellent store standards of display, point of sale and housekeeping according to company guidelines
· Carries out tasks as directed by the Retail Ops team and other head office personnel within the timeframe required
· Ensures security of company cash, stock, equipment and premises
· Follows company policies on health & safety and takes responsibility for a safe workplace
· Ensures that the store stock file is kept accurate through regular audits and good housekeeping
Skills, Knowledge and Expertise
Customer focused
Target oriented and driven to succeed financially
Able to lead a team by example
Team player
Clear effective communicator
Organized and able to plan own work and that of others
Works well under pressure
Able to analyse data and action accordingly
Attention to detail
Deadline oriented
Computer literate – word, excel, email/internet
Has an interest in the ProCook brand and product
Has a positive outlook and demeanor
Experienced in working with people on all levels
Highly organized and able to plan work of others
Ability to coach and develop others to succeed
Excellent listening and supportive skills
ProCook is committed to building an inclusive, inspiring and welcoming work environment. We recruit, employ, promote and value people regardless of race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, disability or age. At ProCook we believe everyone is welcome and encourage a diverse mix of talent to contribute to our culture.
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