Benefits
* Increased holiday entitlement with length of service.
* Recruitment incentive awards.
* Cycle to work scheme.
Working Hours
4 on, 4 off, 11 hour shifts
Job Summary
Do you want to work for only half a year! Working for a well-established Fleet company, one who prides itself on staff retention, progression, and training? We are looking for someone to hit the ground running with being a Customer Service advisor for such a big company in Alfreton. If this is an interest of yours, please apply today!
Do you want to work for the largest Iveco and Fiat Van Dealer Group in the UK? Would you like to join a family owned and run Company with over 100 years trading behind it? If so then this may be the job for you!
Main Duties and Responsibilities
* To personally provide excellent standards of customer service
* Understand and demonstrate tremendous customer care and rapport building
* Display good listening skills to identify customer needs
* Deal with all internet, email and phone enquiries
* Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
* Work as part of a team to achieve personal and department objectives
* Manage, respond, and log all incoming email enquiries on appropriate systems
* Keep and update reports and call logs
Person Specification
* Customer service experience – within a contact centre or retail / sales
* Customers first contact
* Dealing with emergency vehicle breakdowns and general defects/compliance events
* Liaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.
* Ability to prioritise and identify services required for warranty, damage.
* Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.
* Understanding compliance importance
* Excellent communication skills – via phone and email
* Ability to adapt and work well with people
* Well-spoken and uses professional and polite mannerisms
* Dedication – longevity and / or progression within the company
About the Company
Sentinel Fleet Management, part of Guest Motor Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer, we have been a family owned and run business for over a century.
The Group now operates out of 13 full service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire.
How to Apply
Contact our HR Department to request an application form if you are interested in this position. Please email [email protected]
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