Job Summary
An exciting opportunity has arisen to join the Medical Division as a clinic coordinator. This is a fixed term or secondment – 6 months.
This role will support the Rheumatology team and other required teams. We are seeking team players who can work under pressure both individually and as part of a team. Excellent organisation and interpersonal skills will be required; you will be expected to communicate well with all levels of staff and members of the public. Knowledge of NHS computer systems would be advantageous, however training will be provided to suitable candidates.
Main Duties
* Work as part of a clinical and clerical team to support clinicians, nurses and other healthcare professionals.
* Provide efficient general administrative day‑to‑day support to the department and the patients: booking outpatient appointments, managing clinicians’ availability, ensuring all outpatient clinic availability is booked appropriately and fully utilised, dealing with incoming and outgoing telephone calls, post, filing, faxing and other general administrative duties.
* Provide effective input into the work of the Trust to support the achievement of our vision and values.
About Us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
* Compassion
* Accountability
* Respect
* Integrity
* Courage
We are a Defence‑positive trust, supporting our reservists, veterans, spouses and partners. The hospital group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are under‑represented in our hospitals. We have active networks that promote and support colleagues from all backgrounds so that everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Details
* Date posted: 04 November 2025
* Pay scheme: Agenda for change
* Band: Band 3
* Salary: £24,937 to £26,598 per annum (pro rata)
* Contract: Fixed term
* Duration: 6 months
* Working pattern: Full‑time
* Reference number: 265‑7578846‑MED
* Job locations: University Hospitals of Northamptonshire – Cliftonville, Northampton, NN1 5BD
Job Responsibilities
* Booking appointments via the CaMIS system, managing multiple clinicians’ waiting lists and ensuring appointments are booked within the Access Policy Protocol and RTT directives.
* Review all Choose & Book, Directly Bookable services and appointments booked online or via GP surgeries.
* Daily maintenance of ERS.
* Assist with the coordination of clinics or lists to ensure effective time management.
* Provide general administrative services as required by the department.
* Locate medical notes within the department or request them from other locations.
* Filing letters and reports into medical notes promptly.
* Deal with telephone or face‑to‑face enquiries within agreed limits and take appropriate actions.
* Reception duties as and when required.
* Daily cashing up of clinics.
* Prepare case note folders and complete necessary documentation for all new patients.
* Liaise with other hospital departments, GPs and other health‑care agencies when required.
* Provide cross‑cover within the wider team during absence.
Person Specification – Essential
* Minimum 3 GCSEs at grade C or above, including English (or equivalent).
* Experience of data input and monitoring.
* Admin/clerical experience.
* Experience of prioritising workloads and working to tight deadlines.
* Excellent IT skills, including good knowledge of MS Excel.
* Ability to help build effective working relationships at all levels within and outside of the hospital.
* Good written and verbal communication skills.
* Ability to work on own initiative.
* Excellent team‑working skills.
* Ability to achieve high levels of accuracy with excellent attention to detail.
* Flexibility and adaptability around tasks.
Person Specification – Desirable
* NVQ Level 3 or equivalent qualification, knowledge or training.
* Qualification in information or IT (e.g. ECDL or equivalent).
* Experience of communicating with the public, both face‑to‑face and on the telephone.
* Experience of CaMIS, E‑referral and Hive.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission will be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Employer Details
* Employer name: Northampton General Hospital
* Address: University Hospitals of Northamptonshire, Cliftonville, Northampton, NN1 5BD
* Website: https://www.northamptongeneral.nhs.uk/Home.aspx
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