Company Overview
Rust-Oleum is a leader in the coatings and paint industry, dedicated to solving challenges through innovative surface protection solutions. Since 1921, we have been committed to delivering trusted quality and powerful solutions.
Summary
We are seeking a Customer Service Administrator to join our dynamic team in the UK. This role is pivotal in ensuring exceptional customer service and support, contributing to our mission of providing innovative solutions for every surface challenge.
Being on the front line, you will demonstrate excellent communication skills both via email and by telephone. Your can-do attitude and the desire to provide outstanding service will ensure full customer satisfaction. You will prove your ability to think quickly, solve problems and identify opportunities to enhance our customer experience.
Key responsibilities will include:
* Providing a highly efficient, service orientated order fulfilment process to our customers, including order entry and acceptance. Control the delivery process, transmit any associated documentation for goods despatch and dealing financial queries.
* Providing quotes and other kind of information related to orders.
* Monitoring order status on a regular basis, resolving problems with potential customer impact (e.g., contacting external carriers to solve any transportation issues, organising returns etc…).
* Checking orders on our internal order portal
* Dealing positively with customer queries and processing complaints/credits according to procedures.
* Maintaining and housekeeping the ERP and other general administrative tasks.
* Liaising closely with and supporting the accounts' sales managers.
Essential skills and experience
* Customer service experience & experience of handling difficult customers with tact and diplomacy (B2B preferably).
* Excellent organisational skills and ability to prioritise and adapt to change.
* Flexible and service-minded approach towards customers.
Desirable skills and experience
* Experience in logistics and export documentation.
* Experience within a manufacturing / engineering environment.
* Knowledge of SAP & MS Office Pack.
* Previous experience in compliance requirements
Benefits:
Company pension
Employee discount at the factory paint shop
Profit sharing (after probation)
Wellness programme (after probation)
Working hours : 29 hours a week
Either across 4 days to hour unpaid lunch break) or across 5 days.
Call-To-Action
* Ready to make an impact? Join us at Rust-Oleum and help us continue our legacy of innovation. Apply now and be part of our journey
Job Types: Full-time, Permanent, Graduate
Pay: From £18,700.00 per year
Benefits:
* Casual dress
* Company pension
* Cycle to work scheme
* Free parking
* Health & wellbeing programme
* On-site parking
* Profit sharing
* Sick pay
* Transport links
Ability to commute/relocate:
* Gateshead NE10 8YX: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person