Job summary
At Silton Surgery we are seeking an additional member of staff to train as a qualified Dispenser in our small dispensary and to work as an admin/receptionist, being the first point of contact for patients and liaising with clinical teams that support our patients.
As every patient is unique, the practice is a complex place to work but full training will be provided. We use a computer system called SystmOne which is used at many GP practices across the country.
If you are not a trained dispenser we are able to offer you dispensary training, there is a nationally recognised qualification provided by Buttercups training which the staff member will be expected to work towards, and it usually takes in the region of two years before sufficient experience has been attained to pass this and to allow unsupervised dispensing.
Main duties of the job
DUTIES ONCE TRAINED: -
Answer the telephone and deal with enquiries.
Make appointments telephone and personal requests.
Register New and Temporary patients.
Take accurate note of any changes in patients personal details and update computer and written records.
Input data to computer system.
Scanning documents onto the computer system
Deal with patients collecting medication:
Give prescription form and ensure it is correctly completed.
Collect appropriate fees and record accurately.
Ensure that correct medication is given to the patient or their representative.
Ensure accurate records are kept of the above.
Lock-up of surgery if working at closing time, including switching off computers, printers, photocopiers, etc.
Receive medication deliveries and update computer stock records.
Take details of requests for repeat medication - via phone and online requests
Dispense Patient medication, acute and repeat.
The successful candidate will need to be flexible and prepared to provide cover for training, holiday and sickness. She/he may need to do dispensing, on a day when she/he would normally be in reception or doing admin tasks, and vice versa.
About us
Silton Surgery is a small, rural general practice with just over 2200 patients and an experienced group of staff including: 1 GP Partner, 1 Locum GP, 2 Practice Nurses, 1 GP assistant and 5 admin/reception staff who dovetail a range of duties, including reception tasks, dispensing, administration and secretarial tasks.
We are looking for someone with a professional attitude and excellent interpersonal skills and who will be able to interact positively with our patients, as well as with other members of the practice team. The ability to multi-task and keep calm under pressure are important in this role, as is attention to detail. A clear understanding of the confidential nature of dealing with patients is essential. We are a friendly, tight-knit team but flexibility is essential in this role as cross cover with other team members is required for training time, holiday and sickness cover.
Details Date posted
06 June 2025
Pay scheme
Other
Salary
£12.21 an hour plus overtime and NHS pension.
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A3634-25-0001
Job locations
Gillingham Road
Silton
Gillingham
Dorset
SP8 5DF
Job description Job responsibilities
Dispenser and Admin/Receptionist
At Silton Surgery we are seeking an additional member of staff to train as a qualified
Dispenser in our small dispensary and to work as an admin/receptionist, being the first point of contact for patients and liaising with clinical teams that support our patients.
Silton Surgery is a small, rural general practice with just over 2200 patients and an experienced group of staff including: 1 GP Partner, 1 Locum GP, 2 Practice Nurses, 1 GP assistant and 5 admin/reception staff who dovetail a range of duties, including reception tasks, dispensing, administration and secretarial tasks.
We are looking for someone with a professional attitude and excellent interpersonal skills and who will be able to interact positively with our patients, as well as with other members of the practice team. The ability to multi-task and keep calm under pressure are important in this role, as is attention to detail. A clear understanding of the confidential nature of dealing with patients is essential. We are a friendly, tight-knit team but flexibility is essential in this role as cross cover with other team members is required for training time, holiday and sickness cover.
As every patient is unique, the practice is a complex place to work but full training will be provided. We use a computer system called SystmOne which is used at many GP practices across the country.
If you are not a trained dispenser we are able to offer you dispensary training, there is a nationally recognised qualification provided by Buttercups training which the staff member will be expected to work towards, and it usually takes in the region of two years before sufficient experience has been attained to pass this and to allow unsupervised dispensing.
HOURS: - 25 over 4 days
To include 1 evening (till 7pm)
*Flexible to cover extra hours and days if necessary.
DUTIES ONCE TRAINED: -
Answer the telephone and deal with enquiries.
Make appointments telephone and personal requests.
Register New and Temporary patients.
Take accurate note of any changes in patients personal details and update computer and written records.
Input data to computer system.
Scanning documents onto the computer system
Deal with patients collecting medication:
Give prescription form and ensure it is correctly completed.
Collect appropriate fees and record accurately.
Ensure that correct medication is given to the patient or their representative.
Ensure accurate records are kept of the above.
Lock-up of surgery if working at closing time, including switching off computers, printers, photocopiers, etc.
Receive medication deliveries and update computer stock records.
Take details of requests for repeat medication - via phone and online requests
Dispense Patient medication, acute and repeat.
The successful candidate will need to be flexible and prepared to provide cover for training, holiday and sickness. She/he may need to do dispensing, on a day when she/he would normally be in reception or doing admin tasks, and vice versa.
Other duties as agreed with the GP Partner Dr Neil Harding
EXPECTATIONS: - Good telephone manner; pleasant approach to patients; confident; able to work on own initiative; reliable; accurate; able to work as part of a small team; flexible; respectful of patients confidentiality; smart appearance; experience in use of computers; willingness to train in other aspects of work within the Practice.
TRAINING: - Practice procedures, NVQ2 dispensing and Practice Computer
System (SystmOne) will be available.
SALARY: - £11.50 per hour (negotiable depending on experience),
plus employers pension contribution of 14.38% within the NHS Pension scheme
Holiday: - 28 days per annum, pro-rata (to include bank holiday entitlements)
Please do not hesitate to contact the practice if you have any further questions about the role.
To apply for the role, we would be grateful if you could provide a CV along with a covering letter before the closing date of 21st June 2024.
Job description Job responsibilities
Dispenser and Admin/Receptionist
At Silton Surgery we are seeking an additional member of staff to train as a qualified
Dispenser in our small dispensary and to work as an admin/receptionist, being the first point of contact for patients and liaising with clinical teams that support our patients.
Silton Surgery is a small, rural general practice with just over 2200 patients and an experienced group of staff including: 1 GP Partner, 1 Locum GP, 2 Practice Nurses, 1 GP assistant and 5 admin/reception staff who dovetail a range of duties, including reception tasks, dispensing, administration and secretarial tasks.
We are looking for someone with a professional attitude and excellent interpersonal skills and who will be able to interact positively with our patients, as well as with other members of the practice team. The ability to multi-task and keep calm under pressure are important in this role, as is attention to detail. A clear understanding of the confidential nature of dealing with patients is essential. We are a friendly, tight-knit team but flexibility is essential in this role as cross cover with other team members is required for training time, holiday and sickness cover.
As every patient is unique, the practice is a complex place to work but full training will be provided. We use a computer system called SystmOne which is used at many GP practices across the country.
If you are not a trained dispenser we are able to offer you dispensary training, there is a nationally recognised qualification provided by Buttercups training which the staff member will be expected to work towards, and it usually takes in the region of two years before sufficient experience has been attained to pass this and to allow unsupervised dispensing.
HOURS: - 25 over 4 days
To include 1 evening (till 7pm)
*Flexible to cover extra hours and days if necessary.
DUTIES ONCE TRAINED: -
Answer the telephone and deal with enquiries.
Make appointments telephone and personal requests.
Register New and Temporary patients.
Take accurate note of any changes in patients personal details and update computer and written records.
Input data to computer system.
Scanning documents onto the computer system
Deal with patients collecting medication:
Give prescription form and ensure it is correctly completed.
Collect appropriate fees and record accurately.
Ensure that correct medication is given to the patient or their representative.
Ensure accurate records are kept of the above.
Lock-up of surgery if working at closing time, including switching off computers, printers, photocopiers, etc.
Receive medication deliveries and update computer stock records.
Take details of requests for repeat medication - via phone and online requests
Dispense Patient medication, acute and repeat.
The successful candidate will need to be flexible and prepared to provide cover for training, holiday and sickness. She/he may need to do dispensing, on a day when she/he would normally be in reception or doing admin tasks, and vice versa.
Other duties as agreed with the GP Partner Dr Neil Harding
EXPECTATIONS: - Good telephone manner; pleasant approach to patients; confident; able to work on own initiative; reliable; accurate; able to work as part of a small team; flexible; respectful of patients confidentiality; smart appearance; experience in use of computers; willingness to train in other aspects of work within the Practice.
TRAINING: - Practice procedures, NVQ2 dispensing and Practice Computer
System (SystmOne) will be available.
SALARY: - £11.50 per hour (negotiable depending on experience),
plus employers pension contribution of 14.38% within the NHS Pension scheme
Holiday: - 28 days per annum, pro-rata (to include bank holiday entitlements)
Please do not hesitate to contact the practice if you have any further questions about the role.
To apply for the role, we would be grateful if you could provide a CV along with a covering letter before the closing date of 21st June 2024.
Person Specification Flexibility Essential
* The successful candidate will need to be flexible and prepared to provide cover for training, holiday and sickness. She/he may need to do dispensing, on a day when she/he would normally be in reception or doing admin tasks, and vice versa.
* Good telephone manner; pleasant approach to patients; confident; able to work on own initiative; reliable; accurate; able to work as part of a small team; flexible; respectful of patients confidentiality; smart appearance; experience in use of computers; willingness to train in other aspects of work within the Practice.
Person Specification Flexibility Essential
* The successful candidate will need to be flexible and prepared to provide cover for training, holiday and sickness. She/he may need to do dispensing, on a day when she/he would normally be in reception or doing admin tasks, and vice versa.
* Good telephone manner; pleasant approach to patients; confident; able to work on own initiative; reliable; accurate; able to work as part of a small team; flexible; respectful of patients confidentiality; smart appearance; experience in use of computers; willingness to train in other aspects of work within the Practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Silton Surgery
Address
Gillingham Road
Silton
Gillingham
Dorset
SP8 5DF
Employer's website
https://www.siltonsurgery.nhs.uk/ (Opens in a new tab)
Employer details Employer name
Silton Surgery
Address
Gillingham Road
Silton
Gillingham
Dorset
SP8 5DF
Employer's website
https://www.siltonsurgery.nhs.uk/ (Opens in a new tab)
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