We are currently looking for a Warranty Administrator to join our team. Reporting into the Aftersales Manager you will be working with the Aftersales team and workshop to ensure our warranty records are correctly administered and maintained.
It will be your responsibility to ensure that all warranty submissions including credits, claims, rejections and goodwill gestures are correctly administered and the correct processes have been followed. You’ll do checks on all warranty related correspondence and paperwork as well as ensuring the computerized system is kept up to date.
Working closely with frontline staff you’ll give regular support and guidance for warranty work that is carried out and you’ll be looking for ways to continually improve processes and systems. You’ll be organised and be ready to be audited at any time.
Responsibilities
* Completing all warranty claims
* Providing feedback to frontline service teams
* Ensuring all work is up to date and audit ready
* Working with the Aftersales Manager on claims validity
* Reconciling all records
Qualifications
* Previous Warranty Administration experience
* Experience of working within a dealership
* Excellent attention to detail
* Experience of managing your own workload
* Strong communication skills – both written and verbal
* Excellent organisation and time keeping skills
Benefits
* Holidays that increase with length of service
* Your Birthday off
* Company Pension Scheme
* Death in Service Benefit
* Long service recognition
* Annual flu jab
* Discounts on products and services that extend to your family and friends
* Cycle to work scheme
* Employee recruitment referral payments
* Employee assistance programme and counselling service
* Occupational health services
* Flexible working patterns
* Car Benefit Scheme for employee or family
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