At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Exciting opportunity to join our Bristol Head Office on a permanent contract as a Customer Service Advisor (Fleet Care)
Join our dynamic team in Bristol as a Customer Service Advisor! Supporting our corporate client base this role is required to work from our Bristol office a minimum of 3 days per week, and 5 days per week whilst training.
Key Responsibilities:
* Act as the key point of contact for the Customer Care needs of Fleet Managers across a portfolio of accounts, working both reactively and proactively to own and resolve issues, providing a Market Leading Customer Experience
* Develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role
* To work closely with colleagues across 2nd Line Service to develop a strong understanding of the specific needs of the customer to ensure we deliver their requirements, to a high quality standard and within agreed SLAs
* Work closely with colleagues across Field Sales to develop a strong understanding of the specific needs of the Customer, attending Customer visits where appropriate, to ensure we deliver to their requirements
* Proactively manage the renewals process across a portfolio of accounts, seeking solutions for customers whilst driving commercial performance and seeking opportunities for further account penetration (including keeping renewals database up to date)
* Develop strong relationships with Fleet Managers and work (in collaboration with Account Managers) to increase product penetration across ALD’s full product portfolio
* Ensure that all actions undertaken meets our TCF (Treating Customers Fairly) obligations and where issues arise that these are flagged to the Customer Support Leadership team.
* Act responsibly at all times, including ensuring compliance training is completed to time, documentation is completed in a compliant fashion and procedure manuals kept up to date.
What We’re Looking For:
* Previous experience within a Customer Service environment
* Excellent communication skills: written, verbal, report writing and presenting
* Excellent time management, planning, organisational skills
* Self-motivated
* Highly competent in Microsoft
* Develops others by sharing own experience and expertise
* Required skills: Customer Service, Microsoft Office, Planning, Report Writing, Time Management, Organizational Skills
* Required languages: English
What We Offer:
* Annual salary - £24,555
* Working hours between 8am-6pm Monday to Friday. No weekends!
* Generous contributory pension scheme
* 25 days holiday, in addition to bank holidays (pro rata)
* Volunteering days to assist in charity work
* Sustainability Initiatives
* Holiday buy / sell (subject to conditions)
* Travel Insurance (cost associated)
* Dental Insurance (cost associated)
* Enhanced parental leave
* Employee Referral Scheme
* Cycle2work Scheme
* Free breakfast / fruit
* EV charging points (cost associated), bike storage, shower & changing facilities and car parking
* Flexible working options.
* Study support for your professional development.
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