We are seeking a passionate and knowledgeable Assistant Manager to join the team at a thriving garden centre in Cambridgeshire. As the Assistant Manager for the Plant Area, you will play a pivotal role in overseeing the day-to-day operations, ensuring exceptional customer service, and maintaining the highest standards in plant care and presentation.
Key Responsibilities:
1. Team Leadership: Lead and motivate a team of 4 Plant Advisors, fostering a positive and collaborative work environment. Provide guidance, support, and training to maximize team performance and development.
2. Plant Care and Presentation: Maintain the visual appearance and health of plants within the plant area, ensuring they are well-stocked, merchandised attractively, and cared for to the highest standards. Implement strategies to optimize sales and minimize waste.
3. Customer Service: Deliver outstanding customer service by providing expert advice, assisting with plant selection, and resolving any queries or issues promptly and professionally. Build strong relationships with customers to enhance their shopping experience and promote loyalty.
4. Operational Efficiency: Assist the Plant Area Department Manager in the overall management of the department, including stock management, ordering, pricing, and inventory control. Contribute to the development and implementation of operational procedures to s...