A respected and growing property management business is seeking an experienced Block Maintenance Coordinator to join their friendly and highly supportive team of eight. This is a fast-paced and rewarding role where you'll work closely alongside another coordinator, taking real ownership of maintenance operations across a busy residential portfolio. If you enjoy responsibility, thrive under pressure, and want to be part of a down-to-earth team that genuinely gets along this could be the perfect opportunity. As Block Maintenance Coordinator, you'll manage reactive and planned maintenance for residential buildings, overseeing up to 100 live work tickets at any one time. You will act as the key link between residents, contractors and property managers, ensuring works are handled efficiently and completed to a high standard. This is a busy, hands-on position offering excellent exposure, autonomy, and the chance to build a long-term career within property management.
Main Responsibilities
Log and manage maintenance requests received via phone and email
Diagnose basic issues and allocate the appropriate contractors
Obtain and review quotes, issuing work instructions once approved
Monitor progress to ensure works are completed on time and to specification
Provide clear updates to residents, leaseholders and internal teams
Maintain accurate records within the CRM system
Build strong relationships with contractors and monitor performance
Support Block Managers with maintenance planning and coordination
Skills and Knowledge
Experience across both lettings and block management
Proven background in property maintenance coordination or property management
Strong organisational skills with the ability to prioritise a high workload
Excellent communication skills and confidence dealing with contractors and residents
Proactive, reliable, and solutions-focused
Comfortable using IT systems and databases
Salary and Benefits
Salary £29,000 - £32,500 depending on experience
21 days holiday + bank holidays
Pension scheme
Full-time, Monday-Friday, 9am-6pm (1-hour lunch), Office-based
Supportive, collaborative team culture
Opportunity for genuine responsibility and career progression
Stable, office-based role within a well-established business
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