Location: UK - Nottingham, UK - Hatfield, UK - Milton Keynes | Job-ID: 216695 | Contract type: Standard | Business Unit: Information Technology
Overview
An exciting opportunity has arisen for an experienced 3rd Line Support Engineer to join our Cloud Team. The successful candidate will work within an experienced team, ensuring that our cloud support services for large enterprise customers align with agreed SLAs and KPIs. Hatfield, Nottingham or Milton Keynes (full-time in office). Must be SC Cleared, or willingness to undertake.
Responsibilities
* Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues.
* Monitor and optimize Azure environments to ensure high availability, performance, and security.
* Troubleshoot and resolve build, deployment, and infrastructure issues.
* Ensure compliance with industry standards and best practices for security, scalability, and reliability.
* Create and maintain detailed documentation for processes, configurations, and procedures.
* Develop and maintain scripts for automation using PowerShell.
* Participate in on-call support outside business hours (additional compensation provided).
What you’ll bring
The analyst should be skilled in cloud management toolsets, including but not limited to:
* Cloud Technologies
* Hands on experience managing Azure environments across multiple subscriptions and regions.
* Strong expertise in Azure IaaS services (Compute, Storage & Networking).
* Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces.
* Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways.
* Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager).
* Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults.
* Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations.
* Experience implementing private connectivity using Private Endpoints and Private DNS Zones.
* Exposure to Azure Kubernetes Service (AKS) and containerised workloads.
* Experience managing Azure ARC–enabled resources in hybrid environments.
Non-technical requirements
* Proactive mindset focused on improving efficiency by reducing manual effort through automation.
* Ability to help drive continuous process improvements.
* Strong customer-facing and interpersonal skills.
* Ability to effectively communicate technical details to stakeholders.
* Experience in stakeholder engagement and cross-team collaboration.
Advantageous
* Previous exposure to Azure DevOps & Terraform (Repositories, Pipelines, YAML).
* Managing and optimizing CI/CD pipelines.
* Proficiency with Azure CLI, PowerShell, and automation scripting.
* Microsoft AZ-104 – Azure Administrator.
* Terraform Associate.
This role offers the opportunity to work within a dynamic team, contributing to the success of enterprise-level cloud projects while enhancing technical expertise in Cloud Technologies.
About us
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.
Our business may be about technology, but first of all it’s about people
With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.
As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.
We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.
If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!
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