Job Description
Service Desk Analyst – IT Support
£25,000–£28,000 | Hybrid | Career Development + Great Perks
Location: Peterborough (Easily Commutable – Hybrid Working)
Working Hours: Monday–Friday, 09:00–17:30
Salary: £25,000 – £28,000 + Benefits
Start Date: ASAP
Are you passionate about IT support and ready to take your career to the next level?
We’re recruiting a Service Desk Analyst on behalf of an industry-leading organisation based in central Peterborough, and they’re looking for a customer-focused Service Desk Analyst to join their fast-paced IT support team. This is a fantastic opportunity for someone with solid IT knowledge, great problem-solving skills, and a genuine desire to help people.
What You'll Be Doing:
• Be the first point of contact for technical support across the business
• Troubleshoot hardware, software, and network issues
• Log and resolve support tickets with clarity and professionalism
• Collaborate with the wider IT team and escalate issues when needed
• Maintain accurate documentation and follow ITIL-aligned support processes
What We're Looking For:
• Good general IT knowledge and troubleshooting skills (hardware, software, networks)
• Strong communication skills – clear and confident over phone/e...