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Dental Software Support Specialist, Glasgow
Client: GreatLab
Location: Glasgow, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 10.06.2025
Expiry Date: 25.07.2025
Job Description:
Location: Remote (Ideally in the Midlands)
Job Type: Full-time
Travel Required: Occasional (events, internal training)
Start Date: ASAP
Onboarding: In-person onboarding and mentoring at our Setúbal office in Portugal. This role requires in-person training in Portugal for approximately 3 months, with all expenses covered.
About Us
We’re building cutting-edge software for dental laboratories, helping them streamline operations and deliver high-quality work. Our platform manages cases, organizes workflows, and enhances client service.
Your Role
This role involves supporting our users and contributing to building our support infrastructure, including creating tutorials and improving documentation. You will be instrumental in scaling our support team as the company grows. A background in dental, especially lab or front-desk experience, and initiative are essential.
Responsibilities
* Provide technical support to dental lab customers
* Manage support requests via CRM/ticketing systems
* Create video tutorials and conduct live training sessions
* Maintain and improve the Help Center and documentation
* Enhance support workflows and identify common issues
* Gather user feedback for product improvements
* Support US clients two days per week with later hours
* Help develop internal support processes
* Assist clients with onboarding and system setup
Requirements
* Experience in a dental company or dental reception/admin role
* Strong computer skills and experience with CRM/ticketing systems
* Excellent communication skills in English
* Comfort with being on camera for support videos
* Willingness to work later hours two days a week for US support
* Proactive, organized, and dependable
Bonus (Valued but not mandatory)
* Aspirations to grow into a leadership role
* Enjoyment in building support structures and documentation
* Passion for helping others with technology
What We Offer
* Opportunity to advance into leadership roles
* Training and mentorship
* Role in a growing European dental tech company
* Occasional travel for events and retreats
* Impact on global dental lab support services
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